Shift Manager I

HMSHost; Norfolk (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the food service industry is seeking a Manager I to oversee restaurant operations in Norfolk, VA. The role involves managing staff, ensuring compliance with health and safety standards, and maintaining high operational standards.

Qualifications

• Minimum 2 years in food and beverage and customer service.
• At least 6 months in a supervisory role in a restaurant.

Responsibilities

• Assist AGM/GM in supervising daily activities of staff.
• Complete daily restaurant operational checklists.
• Participate in hiring and staffing decisions.

Skills

Interpersonal Skills

Knowledge of HACCP

Cash Handling

Customer Service

Job description

Purpose:

The Manager I (MGRI) assists Branch management in executing restaurant operations, ensuring the restaurant is clean, staffed, and operates to high standards. The MGRI makes management decisions based on policies and procedures.

Essential Functions:

1. Completes opening, daily, and closing procedures/checklists according to company policies.
2. Assists the AGM/GM in supervising daily activities of associates within one or multiple restaurants or points-of-sale.
3. Participates in hiring, provides input on employment decisions, and recommends promotions or terminations.
4. Assigns tasks, prepares schedules, and ensures shifts are covered.
5. Ensures associates take mandated rest breaks and meal periods.
6. Maintains display areas to be clean, stocked, and visually appealing.
7. Ensures equipment is in good working order.
8. Operates cash register, handles transactions following policies, and maintains cash security.
9. Monitors compliance with wellness and safety procedures, reports safety concerns.
10. Performs health and safety activities as specified in the Manager’s Guide.
11. Places orders, receives goods, and processes invoices.
12. Maintains current contact information for all restaurant associates.

Requirements:

1. Ability to work flexible shifts across various days and times, including opening, busy periods, and closing shifts.
2. Knowledge of sanitary, safety, and health standards, including HACCP protocols.

Reporting and Work Environment:

• Position is Non-Exempt under the Fair Labor Standards Act.
• Typically reports to the General Manager, Director of Operations, or a Multi-Unit Manager.
• Requires a rotating schedule with varied shifts to monitor restaurant activities.

Minimum Qualifications:

• At least 2 years of food and beverage, cash handling, and customer service experience.
• At least 6 months of supervisory or lead experience in a restaurant or kitchen.
• Ability to communicate effectively and understand instructions and policies.

Disclaimer:

Requirements may change to reflect evolving job needs or accommodate disabilities. Employees may be asked to perform other duties. Employment is at-will.

HMSHost is an equal opportunity employer, committed to diversity and nondiscrimination.