Shift Manager - Hurstborne Pkwy Jimmy John's

ADP; Louisville (KY); Sur place; USD 17 000 - 25 000; Plein temps

Résumé du poste

Jimmy John\'s is seeking a Shift Manager in Louisville, KY to lead a fast-paced crew and ensure top-notch customer service and food quality during assigned shifts. The role focuses on supervising daily operations, training staff, managing inventory, and maintaining safety standards.

The ideal candidate will have supervisory experience in food service, strong communication skills, and flexibility to work evenings and weekends. This position supports company performance and guest satisfaction.

Qualifications

• High school diploma or equivalent required.
• Previous supervisory or leadership experience in food service preferred.
• Strong food safety and sanitation knowledge required.
• Ability to work flexible hours including evenings, weekends and holidays.
• Excellent communication and interpersonal skills.

Responsabilités

• Supervise and coordinate daily restaurant operations during assigned shifts.
• Lead, train, and motivate team members to deliver great customer service and uphold standards.
• Manage inventory levels, place orders as needed, and ensure proper storage and handling.
• Handle customer inquiries, concerns, and complaints professionally.
• Ensure health, safety, and sanitation compliance at all times.
• Prepare and maintain shift reports on sales, labor, and incidents.
• Assist in hiring, onboarding, and performance evaluations.
• Support cash handling procedures and ensure accurate transactions.

Connaissances

Leadership

Communication

Problem solving

Organizational skills

Inventory management

Formation

High school diploma or equivalent

Outils

POS systems

Cash handling

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Louisville, KY, US

About the Role:

The Shift Manager at Jimmy John's on Hurstborne Parkway plays a pivotal role in ensuring the smooth and efficient operation of the restaurant during their assigned shifts. This position is responsible for leading the team, maintaining high standards of customer service, and ensuring food quality and safety protocols are strictly followed. The Shift Manager oversees daily activities including staff scheduling, inventory management, and resolving any operational issues that arise. They act as a key liaison between crew members and upper management, fostering a positive work environment and motivating the team to achieve performance goals. Ultimately, the Shift Manager ensures that every customer has a satisfying experience while supporting the overall success and reputation of the restaurant.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a supervisory or leadership role within the food service industry.
• Strong understanding of food safety and sanitation standards.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Experience working in a fast-paced sandwich or quick-service restaurant environment.
• Certification in food safety or related training.
• Basic knowledge of inventory management and ordering systems.
• Demonstrated ability to lead and develop a team effectively.
• Familiarity with point-of-sale (POS) systems and cash handling procedures.

Responsibilities:

• Supervise and coordinate daily restaurant operations during assigned shifts to maintain efficiency and quality.
• Lead, train, and motivate team members to deliver exceptional customer service and adhere to company standards.
• Manage inventory levels, place orders as needed, and ensure proper storage and handling of food products.
• Handle customer inquiries, concerns, and complaints promptly and professionally to ensure satisfaction.
• Ensure compliance with health, safety, and sanitation regulations to maintain a clean and safe environment.
• Prepare and maintain shift reports, including sales, labor, and incident documentation.
• Assist in hiring, onboarding, and performance evaluations of crew members.
• Support cash handling procedures and ensure accurate financial transactions during shifts.

Skills:

The Shift Manager utilizes leadership and communication skills daily to guide and support the team, ensuring clear understanding of tasks and expectations. Problem-solving abilities are essential for addressing operational challenges and customer concerns efficiently. Organizational skills are applied to manage inventory, scheduling, and shift reporting accurately. Knowledge of food safety and sanitation is critical to maintain compliance and uphold the restaurant's quality standards. Additionally, proficiency with POS systems and cash handling ensures smooth financial transactions and accountability during shifts.