Shift Manager

Jimmy John's; Jackson (MO); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Randy James Inc., a Jimmy John’s franchisee in Missouri, is seeking a proactive Shift Manager to oversee daily operations, sales performance, and brand execution in a fast-paced store. You will supervise 1–8 team members, train and motivate staff, and act as manager in charge when leaders are away, ensuring consistency with Jimmy John’s standards.

The role emphasizes strong communication, hands-on line work, exceptional guest service, strict adherence to food safety and cash handling policies,

Qualifications

• Lead and manage store shifts, directing 1–8 team members.
• Ensure clear communication to maintain efficient shift operations.
• Work the line and model Jimmy John's operational standards.
• Provide exceptional customer service on every shift.
• Follow food safety, cash handling, and company policies.
• Maintain financial accountability during shifts.
• Delegate tasks clearly and empower staff.
• Create an engaging environment that motivates the team.

Responsibilities

• Lead and manage store shifts, directing 1–8 team members.
• Ensure clear communication to maintain efficient shift operations.
• Work the line and model Jimmy John's operational standards.
• Provide exceptional customer service on every shift.
• Follow food safety, cash handling, and company policies.
• Maintain financial accountability during shifts.
• Delegate tasks clearly and empower staff.
• Create an engaging environment that motivates the team.

Skills

Team leadership

Staff scheduling

Customer service

Communication

Cash handling

Job description

Job Responsibilities:

A Shift Manager is responsible for the overall shift operations, sales performance and execution of brand excellence in a store in the absence of the Assistant Manager and/or General Manager. PIC’s typically supervise a staff of 1 to 8 team members and carry out management responsibilities consistent with Jimmy John’s policies, procedures and legal requirements.

Essential Responsibilities and Skills:

• Lead and manage shifts while acting as manager in charge of the store. Deploy team members as required to meet business demands and make necessary staffing decisions.
• Communicate clearly, concisely and accurately in order to ensure effective shift operations.
• Work the line. Perform all tasks related to Jimmy John’s operational standards. Be able to effectively work and act as a role model at each station in the store.
• Ensure exceptional customer service is delivered on every shift.
• Follow all food safety, cash handling and operations procedures and policies.
• Ensure proper financial accountability during each shift.
• Delegation. Clearly and comfortably delegates both routine and important tasks and decisions.
• Create an environment in which Team Members are motivated to do their best.

Company Introduction

Welcome to Randy James Inc., a proud Jimmy John’s franchisee and the largest, fastest-growing operator in Missouri. With 22 locations today and expanding to 28 by 2027, we make awesome sandwiches for the masses—fresh, fast, and without the grease.
We take care of people.
Named Jimmy John’s Franchisee of the Year in 2026, we strive to be the employer of choice in our communities. You’ll find competitive pay, great work-life balance, and a supportive team that values growth and success.Join us and help serve the best sandwiches around.