Shift Manager (Hourly)

Union Burgers LLC DBA Burger King; Detroit (MI); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Opportunities for advancement

Flexible scheduling

Employee discounts

Training and development programs

Job summary

Union Burgers LLC DBA Burger King in Detroit, Michigan, is seeking an Hourly Shift Manager to support the Restaurant General Manager in daily operations. You will supervise team members, ensure high customer service standards, and assist with training and closing procedures. Ideal candidates have experience in food service and strong leadership skills. This full-time position offers flexible scheduling and employee discounts, with potential for advancement.

Qualifications

• Previous experience in food service or customer service required; supervisory experience a plus.
• Strong communication and leadership skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Supervise team members during shifts to ensure smooth and efficient operations.
• Deliver and maintain high standards of customer service.
• Assist with opening and closing procedures, including cash handling and deposits.
• Train and coach crew members on policies and procedures.

Skills

Team leadership and motivation

Customer service excellence

Attention to detail

Problem-solving

Time management

Education

High school diploma or equivalent

Job description

Job Summary

The Hourly Shift Manager supports the Restaurant General Manager in overseeing daily restaurant operations during assigned shifts. This role ensures excellent customer service, efficient operations, and adherence to Burger King standards while leading and motivating team members.

Key Responsibilities

• Supervise team members during shifts to ensure smooth and efficient operations
• Deliver and maintain high standards of customer service
• Assist with opening and closing procedures, including cash handling and deposits
• Monitor food quality, safety, and cleanliness standards
• Train and coach crew members on policies, procedures, and performance expectations
• Resolve customer concerns quickly and professionally
• Ensure proper staffing levels during shifts and adjust as needed
• Support inventory management and restocking as required
• Follow all company policies, procedures, and health regulations

Qualifications

• High school diploma or equivalent preferred
• Previous experience in food service or customer service required; supervisory experience a plus
• Strong communication and leadership skills
• Ability to multitask in a fast-paced environment
• Basic math and cash handling skills
• Flexible availability, including nights, weekends, and holidays

Skills & Competencies

• Team leadership and motivation
• Customer service excellence
• Attention to detail
• Problem-solving and decision-making
• Time management and organization

Working Conditions

• Standing for extended periods
• Exposure to kitchen equipment and temperature changes
• Fast-paced, high-energy work environment

Compensation & Benefits

• Hourly pay (based on experience)
• Opportunities for advancement
• Flexible scheduling
• Employee discounts
• Training and development programs

Equal Opportunity Employer Statement

Burger King is an equal opportunity employer committed to creating an inclusive environment for all employees.