SHIFT MANAGER - HOTEL

Ace Parking; San Diego (CA); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

Flexible Spending Accounts

401(k)

Vacation/Sick leave

Holiday pay

Discount programs

Job summary

Ace Parking is seeking a dedicated shift supervisor in San Diego, California, to lead a passionate valet team. You will be responsible for ensuring operational excellence and delivering exceptional customer service in a fast-paced environment.

The ideal candidate will possess strong leadership skills, previous experience in a supervisory role, and a commitment to fostering a positive team culture. You will manage daily operations with attention to detail and maintain a safe environment for guests. Competitive hourly compensation and benefits are offered.

Qualifications

• 1–2 years’ experience as a supervisor.
• Strong leadership and communication skills.
• Previous valet or customer service experience.
• Ability to remain calm in high-pressure situations.
• Attention to detail and organization.

Responsibilities

• Lead and inspire the valet team.
• Ensure safety of guests' vehicles during operations.
• Maintain accurate records of parked vehicles.
• Ensure compliance with health and safety regulations.
• Provide exceptional customer service.

Skills

Leadership

Communication

Problem-solving

Customer service

Job description

Compensation Range: $23.00 - $24.00 per hour.

About the Position

We are seeking a dedicated and enthusiastic shift supervisor to lead and inspire our team in the hospitality service industry. With excellent communication skills, a passion for customer service and an eye for detail, you will thrive in this role where you will be responsible for ensuring the smooth running of daily operations.

Accountability

• Assume full accountability for the safety and security of guests' vehicles, ensuring responsible handling by the valet team.
• Supervise and motivate employees during the designated shift.
• Maintain and update shift reports and other documentation as required.
• Maintain accurate records of parked vehicles and key management, while strictly adhering to established policies and procedures.
• Assist in scheduling and organizing employee work schedules.
• Ensure compliance with company policies, procedures, and health and safety regulations.
• Foster a culture of accountability among valet team members by setting clear expectations and providing regular feedback.

Communication

• Facilitate clear and effective communication within the valet team, ensuring seamless coordination during shifts.
• Serve as the main point of contact for guests, addressing inquiries, concerns, and feedback professionally and promptly.
• Collaborate with other supervisors and management to ensure a unified approach to service and problem‑solving.

Family

• Train new employees and provide ongoing coaching and feedback.
• Cultivate a sense of camaraderie and unity within the valet team, treating colleagues as part of the work family.
• Collaborate with other supervisors and managers to improve overall operations.
• Lead by example, supporting team members during peak times or when additional assistance is needed.

Exceptional Service

• Ensure that the valet team consistently provides exceptional customer service, assisting guests, and delivering a memorable experience.
• Monitor and maintain the cleanliness and organization of the valet area to enhance the overall guest experience.
• Address and resolve customer complaints or issues, ensuring customer satisfaction.
• Continuously seek opportunities to improve overall customer satisfaction and restaurant performance.

Profitability

• Contribute to the profitability of the valet operation by efficiently managing parking spaces, optimizing staffing levels, and minimizing operational costs.
• Monitor and control labor costs and implement cost‑saving measures.

Qualifications

• 1–2 years’ experience as a supervisor.
• Strong leadership and communication skills.
• Previous valet or customer service experience.
• Proficiency in managing and coordinating a team.
• Ability to remain calm and effective in high‑pressure situations.
• Excellent problem‑solving and decision‑making abilities.
• Attention to detail and organization.
• Physical ability to move quickly and lift heavy items (up to 50 lbs.).

Benefits

• $23.00 – $24.00 per hour.
• Medical, dental, vision, life insurance coverage
• Flexible Spending Accounts
• 401(k)
• Vacation/Sick leave
• Holiday pay
• Discount programs

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: [e-mail] describing the accommodation.