Shift Manager: Flexible Scheduling & Guest‑Focused Leadership

McDonald's; Montgomery (AL); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Flexible scheduling

Paid vacation

Telehealth

$3,000/year tuition assistance

Same day pay

McDonald’s training and advancement

Free meals + 30% employee discount

Exclusive discount program

Job summary

Murphy Family Restaurants, a McDonald’s franchisee with multiple locations across Southeast Alabama, is seeking a proactive Shift Manager to lead shifts, supervise crew and other managers, and ensure fast, friendly service with top quality and cleanliness.

You will oversee shift profitability, labor, and food cost while maintaining safety and customer satisfaction. Flexible scheduling is offered, with opportunity for growth within the company.

Qualifications

• At least 1 year of management experience, preferably in a quick‑service restaurant.
• Passion for helping and serving others (customers and fellow team members).
• Strong customer service and support focus.
• Ability to communicate effectively and professionally.
• Make decisions and provide solutions in a fast‑paced environment.

Responsibilities

• Plan for each shift (e.g., crew positioning, stock levels); monitor crew performance during the shift, take action to ensure the team is meeting McDonald’s standards
• Maintain safety and security during the shift; ensure cash controls are in place during the shift (safe contents, skims, deposits, cash +/-)
• Oversee profitability of the shift; manage labor and food cost
• Responsible for meeting targets during the shift; identify danger zones and effectively give direction
• Handle and oversee crew schedules; coordinate breaks for the team; enforce labor laws and company policies; drive and expect a high level of performance from the team
• Supervise and lead food safety procedures and cleanliness measures to meet McDonald’s standards
• Address customer concerns; follow customer recovery process when necessary
• Provide encouraging leadership for crew and managers to deliver an outstanding guest experience
• Cultivate and encourage training, education, and continued learning within the restaurant
• Assist assigned department (People, Kitchen, or Guest Services) to meet their goals
• Other duties as assigned

Skills

Leadership

Customer service

Communication

Team supervision

Problem solving

Job description

Murphy Family Restaurants, a McDonald’s franchisee with multiple locations across Southeast Alabama, is seeking a proactive Shift Manager to lead shifts, supervise crew and other managers, and ensure fast, friendly service with top quality and cleanliness.

You will oversee shift profitability, labor, and food cost while maintaining safety and customer satisfaction. Flexible scheduling is offered, with opportunity for growth within the company.