Shift Manager: Fast-Paced Guest Service Leader

Kaizen Lab Inc.; Lubbock (TX); On-site; USD 20,664,000 - 30,307,200; Full time

Job summary

Miracle's is seeking a Shift Manager to lead a fast-paced restaurant team, delivering excellent guest service, managing deployment charts, cash handling, inventory, cleanliness and speed of service. You will guide the shift to ensure high standards and timely service in a busy setting.

The role requires flexibility across shifts, 18+ years, a valid driver's license, reliable transportation and no felony convictions.

Qualifications

• Ability to work in a fast paced environment
• Provide Excellent guest service at all times
• Available for all shifts necessary for the position
• 18 years of age or older
• Valid Driver's License and reliable transportation
• No Felony Convictions

Responsibilities

• Shift Managers inspire smiles through delicious experiences.
• Be able and willing to provide excellent customer service, aswell as maintaining effective control of the shift in a fast pacedrestaurant setting.
• Excellent Customer Service
• Deployment Chart Management
• Cash Management
• Inventory Management
• Cleanliness
• Speed of Service
• Labor
• Food Quality
• Maintenance
• Closing
• Provide quality service to each customer and maintain the company’s high standards of cleanliness, attitude, product and service.
• Meet or Exceed Speed of Service Standards
• Serve Fresh Quality Products
• Maintain Crystal Clean Customer View & Work Area
• Follow all Food and Personal Safety Procedures
• Replenish and rotate supplies.
• Keep the lot, lobby, kitchen counters and restrooms clean.
• Operate in accordance with established performance and operating standards as set out in the OSM and Employee Handbook
• Arrive for work on time on those days designated on the schedule.
• Be dressed in a clean and proper uniform.
• Perform such other duties, as directed by the manager.
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.
• Display a clear understanding of Miracle’s Mission, Vision and Values

Skills

Excellent guest service

Fast-paced environment

Shift flexibility

18+ years

Valid drivers license

No felony convictions

Job description

Miracle's is seeking a Shift Manager to lead a fast-paced restaurant team, delivering excellent guest service, managing deployment charts, cash handling, inventory, cleanliness and speed of service. You will guide the shift to ensure high standards and timely service in a busy setting.

The role requires flexibility across shifts, 18+ years, a valid driver's license, reliable transportation and no felony convictions.