Shift Lead: Guest Experience & Operations

Kaizen Lab Inc.; Pearl River (LA); On-site; USD 16,531 - 24,796; Full time

Job summary

Kaizen Lab Inc. is seeking a Shift Manager to lead daily restaurant operations, ensuring exceptional guest service and tight control of shift processes in a fast-paced environment. You will oversee deployment, cash handling, inventory, cleanliness, and safety while maintaining high standards.

The role requires reliability for all shifts, a valid driver’s license, and a commitment to Miracle’s Mission, Vision and Values. Join a team focused on delivering quality, speed, and guest satisfaction.

Qualifications

• Ability to work in a fast paced environment.
• Provide excellent guest service at all times.
• Available for all shifts necessary for the position.
• 18 years of age or older.
• Valid driver's license and reliable transportation.
• No felony convictions.

Responsibilities

• Shift Managers inspire smiles through delicious experiences.
• Be able and willing to provide excellent customer service, as well as maintaining effective control of the shift in a fast paced restaurant setting.
• Excellent customer service; deployment chart management; cash management; inventory management; cleanliness; speed of service; labor; food quality; maintenance; closing.
• Provide quality service to each customer and maintain the company’s high standards of cleanliness, attitude, product and service.
• Meet or exceed speed of service standards.
• Serve fresh quality products.
• Maintain crystal clean customer view & work area.
• Follow all food and personal safety procedures.
• Replenish and rotate supplies.
• Keep the lot, lobby, kitchen counters and restrooms clean.
• Operate in accordance with established performance and operating standards as set out in the OSM and Employee Handbook.
• Arrive for work on time on those days designated on the schedule.
• Be dressed in a clean and proper uniform.
• Perform such other duties, as directed by the manager.
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.
• Display a clear understanding of Miracle’s Mission, Vision and Values.

Skills

Customer service

Deployment chart management

Cash management

Inventory management

Cleanliness

Speed of service

Labor

Food quality

Maintenance

Closing

Job description

Kaizen Lab Inc. is seeking a Shift Manager to lead daily restaurant operations, ensuring exceptional guest service and tight control of shift processes in a fast-paced environment. You will oversee deployment, cash handling, inventory, cleanliness, and safety while maintaining high standards.

The role requires reliability for all shifts, a valid driver’s license, and a commitment to Miracle’s Mission, Vision and Values. Join a team focused on delivering quality, speed, and guest satisfaction.