Shift Manager – Customer Service Associate (Restaurant)

Dunkin' - Sauk; Sauk Centre (MN); On-site; USD 19,000 - 28,000; Full time

Job summary

Dunkin' - Sauk is seeking a Shift Manager to join our team in Sauk City, WI. The role involves leading shifts, guiding crew and other managers, and ensuring fast, friendly service and adherence to Dunkin' standards.

The Shift Manager will handle planning for each shift, monitor performance, and collaborate with the team to meet goals while maintaining safety and cleanliness throughout the store.

Qualifications

• Experience leading restaurant shifts and teams.
• Ensure fast, friendly service and restaurant standards.
• Commitment to food safety and quality.

Responsibilities

• Plan each shift and schedule staff.
• Monitor performance to meet standards of quality, service and cleanliness.
• Lead and train team; communicate with next Shift Manager.
• Support targets and profitability during shifts.
• Oversee food quality and safety, inventory, and daily maintenance.

Skills

Shift leadership

People management

Customer service

Food safety knowledge

Job description

Dunkin' - Sauk is currently looking for a full time or part time Shift Manager to join our team in Sauk City, WI. Shift Managers keep day to day operations running smoothly by leading their teams to success. A successful Shift Manager will keep everything running smoothly and roll up their sleeves to join the team when needed.

Requirements: Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers.

Shift Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting restaurant standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned teams meet their goals.

As a Shift Manager, you may be responsible for:

• Food quality and safety
• Internal communication
• Inventory management
• Daily maintenance and cleanliness
• Managing/leading your team
• Exceptional customer service
• Training and schedule management of team members