Shift Manager (Auntie Anne's Summit - Canton, OH)

Fresh Dining Concepts; Akron (OH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Key holder duties

Flexible schedule

Free meals on shift

Employee discounts

Training & development

Free uniforms

Health insurance

Life insurance

401(k)

Job summary

Auntie Anne’s in Akron, OH is seeking a Shift Manager to lead the team during each shift, ensuring top-notch quality, service, cleanliness, and safety. You’ll motivate staff, resolve guest concerns, and manage shift tasks with confidence.

Ideal candidates have 3–6 months of supervisory experience, 18+, and a background in food service or retail. TB clearance and a 30-day food handler certification window may apply. Position offers hourly pay and opportunities for growth.

Qualifications

• 3–6 months of first-line supervisory experience.
• Must be 18 years or older.
• Flexible availability including weeknights, weekends, holidays.
• TB clearance required (if applicable by location).
• 0–1 year of food service or retail experience.
• Food handler certification (within 30 days).
• High school diploma or equivalent.

Responsibilities

• Lead the team and serve as the shift leader.
• Maintain standards for quality, service, cleanliness, and safety.
• Motivate and coach team members to deliver great guest experiences.
• Handle challenges and guest concerns confidently.
• Assist with cash handling and POS operations as needed.

Skills

Supervisory experience

Customer service

Cash handling

Basic math

POS systems

Flexibility

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

Job Details

Job Location: Akron, OH 44333

Salary Range: $15.00 - $16.00 Hourly

Lead the Roll — Become an Auntie Anne’s Shift Manager!

Our Mission:

To create moments of joy through freshly baked pretzels and exceptional guest experiences.

Your Mission:

Bring that mission to life—every single shift.

Since day one, Auntie Anne’s has been known for golden brown pretzels, fresh flavors, and that unmistakable aroma that turns everyday moments into something special. Now we’re growing our team and inviting motivated, people-first leaders to step into a Shift Manager role.

If you’re ready to blend leadership with positivity and pride, this is your moment.

As a Shift Manager, you’re more than a supervisor—you’re the heartbeat of the store. When the General Manager or Assistant Manager is away, you keep operations running smoothly, the team energized, and guests leaving happy (and satisfied!).

What You’ll Do:

• Lead the team and serve as the go-to leader during your shift
• Maintain high standards for product quality, service, cleanliness, and food safety
• Motivate and coach team members to deliver excellent guest experiences
• Handle challenges confidently—from team needs to guest concerns
• Know when to escalat...??

Perks You’ll Love:

• Key holder opportunities with open/close responsibilities
• Flexible scheduling with 20–40 hours per week
• Free on-duty shift meals + employee discounts on Auntie Anne’s favorites
• Training and development opportunities to support career growth
• Free uniforms
• Eligible benefits may include: health insurance, life insurance, and 401(k)

What We’re Looking For:

• Must be 18 years or older
• 3–6 months of first-line supervisory experience preferred
• Flexible availability (weeknights, weekends, and holidays)
• TB clearance required (if applicable by location)
• 0–1 year of food service or retail experience
• Ability to stand, bend, scoop, and stay active throughout your shift
• Comfortable working in warm and cold environments (ovens, prep areas, walk-ins)
• Basic math and computer skills (Microsoft, POS systems)
• Ability to taste-test products for quality
• Cash handling and customer service experience a plus
• Food handler certification (current or obtained within 30 days)
• High school diploma or equivalent experience
• Comfortable using smartphones, tablets, and POS technology
• General knowledge of food service or pretzel operations is a bonus

Ready to Lead with Flavor?

Join the Auntie Anne’s team and roll your passion, leadership, and future into one great opportunity.