Shift Manager (Auntie Anne's Great Mall - Milpitas, CA)

Fresh Dining Concepts; Milpitas (CA); On-site; USD 28,240 - 30,307; Part time

Benefits offered by this job

Free uniforms

Employee discounts

Flexible scheduling

Training and development opportunities

Health and life insurance (eligible)

Job summary

Fresh Dining Concepts is seeking a dedicated Shift Manager for its Auntie Anne’s location in Milpitas, CA. This role requires someone who can lead the team, ensure high standards of product quality and service, and create exceptional guest experiences.

Applicants should have supervisory experience, flexible availability, and a passion for team success. The position offers competitive pay at $20.50 - $22.00 hourly, along with employee perks such as meal discounts and health benefits.

Qualifications

• Must be 18 years or older.
• 3–6 months of first-line supervisory experience preferred.
• Flexible availability including weeknights and weekends.
• TB clearance required (if applicable).
• 0–1 year of food service or retail experience.

Responsibilities

• Lead the team and serve as the go-to leader during your shift.
• Maintain high standards for product quality and service.
• Motivate and coach team members.
• Handle challenges and elevate issues to store leadership.

Skills

Leadership

Customer Service

Basic Math Skills

Food Safety

Time Management

Education

High school diploma or equivalent experience

Tools

POS Systems

Microsoft Office

Job description

Job Details

Job Location: Milpitas, CA 95035

Salary Range: $20.50 - $22.00 hourly

Lead the Roll — Become an Auntie Anne’s Shift Manager!

Our Mission: To create moments of joy through freshly baked pretzels and exceptional guest experiences.

Your Mission: Bring that mission to life—every single shift.

Since day one, Auntie Anne’s has been known for golden brown pretzels, fresh flavors, and that unmistakable aroma that turns everyday moments into something special. Now we’re growing our team and inviting motivated, people-first leaders to step into a Shift Manager role.

As a Shift Manager, you’re more than a supervisor—you’re the heartbeat of the store. When the General Manager or Assistant Manager is away, you keep operations running smoothly, the team energized, and guests leaving happy (and satisfied!).

What You’ll Do:

• Lead the team and serve as the go-to leader during your shift
• Maintain high standards for product quality, service, cleanliness, and food safety
• Motivate and coach team members to deliver excellent guest experiences
• Handle challenges confidently—from team needs to guest concerns
• Know when to elevate issues to store leadership

Perks You’ll Love:

• Key holder opportunities with open/close responsibilities
• Flexible scheduling with 20–40 hours per week
• Free on-duty shift meals + employee discounts on Auntie Anne’s favorites
• Training and development opportunities to support career growth
• Free uniforms
• Eligible benefits may include: health insurance, life insurance, and 401(k)

Qualifications

• Must be 18 years or older
• 3–6 months of first-line supervisory experience preferred
• Flexible availability (weeknights, weekends, and holidays)
• TB clearance required (if applicable by location)
• 0–1 year of food service or retail experience
• Ability to stand, bend, scoop, and stay active throughout your shift
• Comfortable working in warm and cold environments (ovens, prep areas, walk-ins)
• Basic math and computer skills (Microsoft, POS systems)
• Ability to taste-test products for quality
• Cash handling and customer service experience a plus
• Food handler certification (current or obtained within 30 days)
• High school diploma or equivalent experience
• Comfortable using smartphones, tablets, and POS technology
• General knowledge of food service or pretzel operations is a bonus

Ready to Lead with Flavor?