Shift Manager (Auntie Anne's Summit - Canton, OH)

Auntie Anne's/Cinnabon/Jamba Juice/Carvel; Akron (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Key holder

Open/close duties

Flexible scheduling

Free meals

Employee discounts

Career training

Free uniforms

Health insurance

Life insurance

401(k)

Job summary

Auntie Anne’s is hiring a Shift Manager to lead the team on your shift, keep operations smooth, and maintain high standards for quality, service, cleanliness and food safety. You’ll motivate teammates, handle guest concerns, and escalate issues when needed. This role puts you at the heart of daily store leadership and guest joy.

You’ll work flexible hours, develop your leadership skills, and grow with a brand known for its pretzels, smiles, and fast, friendly service.

Qualifications

• Must be 18 years or older.
• 3–6 months of first-line supervisory experience preferred.
• Flexible availability including weeknights, weekends and holidays.
• 0–1 year of food service or retail experience.
• TB clearance required (location dependent).
• Food handler certification (current or obtained within 30 days).
• High school diploma or equivalent.
• Comfortable using smartphones, tablets, and POS technology.
• Basic math and computer skills (Microsoft, POS systems).
• General knowledge of food service or pretzel operations is a bonus.

Responsibilities

• Lead the team and serve as the go-to leader during your shift.
• Maintain high standards for product quality, service, cleanliness, and food safety.
• Motivate and coach team members to deliver excellent guest experiences.
• Handle challenges confidently—from team needs to guest concerns.
• Know when to escalate issues to store leadership.

Skills

Leadership

Guest service

Motivation

Problem solving

Team coaching

Education

High school diploma or equivalent

Tools

Microsoft

POS systems

Smartphones/Tablets

Job description

Lead the Roll — Become an Auntie Anne’s Shift Manager!Our Mission:To create moments of joy through freshly baked pretzels and exceptional guest experiences.Your Mission:Bring that mission to life—every single shift.Since day one, Auntie Anne’s has been known for golden brown pretzels, fresh flavors, and that unmistakable aroma that turns everyday moments into something special. Now we’re growing our team and inviting motivated, people-first leaders to step into a Shift Manager role.If you’re ready to blend leadership with positivity and pride, this is your moment.As a Shift Manager, you’re more than a supervisor—you’re the heartbeat of the store. When the General Manager or Assistant Manager is away, you keep operations running smoothly, the team energized, and guests leaving happy (and satisfied!).What You’ll Do:Lead the team and serve as the go-to leader during your shiftMaintain high standards for product quality, service, cleanliness, and food safetyMotivate and coach team members to deliver excellent guest experiencesHandle challenges confidently—from team needs to guest concernsKnow when to escalate issues to store leadershipPerks You’ll Love:Key holder opportunities with open/close responsibilitiesFlexible scheduling with 20–40 hours per weekFree on-duty shift meals + employee discounts on Auntie Anne’s favoritesTraining and development opportunities to support career growthFree uniformsEligible benefits may include: health insurance, life insurance, and 401(k)What We’re Looking For:Must be 18 years or older3–6 months of first-line supervisory experience preferredFlexible availability (weeknights, weekends, and holidays)TB clearance required (if applicable by location)0–1 year of food service or retail experienceAbility to stand, bend, scoop, and stay active throughout your shiftComfortable working in warm and cold environments (ovens, prep areas, walk-ins)Basic math and computer skills (Microsoft, POS systems)Ability to taste-test products for qualityCash handling and customer service experience a plusFood handler certification (current or obtained within 30 days)High school diploma or equivalent experienceComfortable using smartphones, tablets, and POS technologyGeneral knowledge of food service or pretzel operations is a bonusReady to Lead with Flavor?Join the Auntie Anne’s team and roll your passion, leadership, and future into one great opportunity.Apply today and help us serve joy—one pretzel at a time!