Shift Manager - 1736

Five Guys; Utica (MI); On-site; Full time

Job summary

Five Guys is seeking a Shift Manager in Utica, MI, to oversee daily operations and ensure excellent customer service. The role includes managing team performance, compliance with standards, and fostering a positive work environment. Competitive pay and growth opportunities are provided.

Benefits

Medical, Dental, Vision Benefits

401(k) with Match

Employee Assistance Program

Free Meals

Secret Shopper Bonus Plan

Qualifications

• 1-2 years of supervisory experience in food service or retail preferred.
• Passion for creating a great team environment.

Responsibilities

• Direct daily operations in the General Manager’s absence.
• Ensure compliance with company standards in product prep and delivery.

Skills

Team Leadership

Customer Service

Motivation

Education

High School Diploma

Job description

The pay for this position is $18.00/hour + Tips + Bonus

At Five Guys, we serve outstanding burgers and fries in clean restaurants with a top-tier customer service approach!

Shift managers are trained to perform all duties of Crew Members and Shift Leaders, with additional responsibilities for directing daily operations in the General Manager’s absence. This includes ensuring compliance with company standards in product prep and delivery, customer relations, restaurant maintenance, team and inventory management, and other duties as assigned.

What can you expect?

1. Real work/life hours of operation. Most locations open at 11:00 am and close at 10:00 pm, with no drive-thrus.
2. Comprehensive and customizable benefits – medical, dental, vision, pet insurance, 401(k) with match based on eligibility, Employee Assistance Program, and an Employee Relief Fund.
3. Real career growth with plans to open more than 1000 locations across North America, emphasizing promotion from within.
4. Secret Shopper bonus plan in addition to your base pay. Everyone working during Secret Shop shifts is eligible for bonuses based on visit results.

What's in it for you?

1. A fast-paced, high-energy environment
2. Competitive base pay and potential bonuses
3. Work with fresh ingredients and high-quality products
4. A fun work environment where we take food quality and safety seriously but don’t take ourselves too seriously
5. Amazing growth opportunities
6. Free Meals while you work
7. 401(k), Medical, Dental, and Vision benefits based on eligibility

What are we looking for?

* 1-2 years of supervisory experience in food service or retail preferred
* Passion for creating a great team environment
* Enthusiasm for making customers’ day with excellent service and a smile
* Honest, energetic, motivational, and fun personality
* High standards for yourself and your team

Five Guys Core Convictions:

• Remain Humble - Never above doing the dishes
• Exceed Expectations - Always give more than asked for
• Always Do The Right Thing - Guided by conscience and grit
• Lead By Example - Demonstrate what great leadership looks like

Click here for a detailed description of this position

Five Guys participates in eVerify. Click here for eVerify information.

Additional links provide information about our participation and your rights, including:

• eVerify Notice of Participation - English
• eVerify aviso de participación - Español
• Right to Work Poster - English
• Derecho al trabajo en cartel - Español
• Know Your Rights EEO poster

By applying, you acknowledge our employment policies and have read the detailed position description and privacy policy.

Equal Opportunity Statement: It is the policy of Five Guys to provide equal employment opportunity (EEO) to all persons, striving to increase representation of women, people of color, veterans, and individuals with disabilities in all areas of the company.

Qualifications include a high school diploma (preferred) and supervisory experience in food service or retail (preferred). We value leaders who inspire their teams and foster a positive work environment.

This employer is committed to complying with federal employment laws and provides all applicants with their rights information, including the Know Your Rights notice from the Department of Labor.