Shift Manager

Taco-Bell; Westborough (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Free meals

Flexible schedules

Scholarships

Job summary

Taco Bell is seeking a Shift Lead in Westborough, MA to drive shifts with energy and accountability, coaching the team to meet high standards. You will handle customer concerns, mentor teammates, and partner with management to advance business initiatives in a fast-paced environment.

The role emphasizes leadership, training, and adherence to cash control, inventory, and labor policies, with a focus on safety and guest satisfaction.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Adheres to cash, security, inventory, and labor policies.
• Must be at least 18 years of age and have reliable transportation.
• Excellent communication, management/leadership and organizational skills.
• Physical dexterity to move up to 45 lbs as needed.

Responsibilities

• Lead shifts with energy and passion to meet Taco Bell's standards.
• Coach and guide team members to achieve success.
• Oversee Shift Excellence tasks and MIC Success Routine.
• Resolve customer concerns quickly and maintain positive relations.
• Provide feedback to the GM on performance and training.
• Assist with screening Team Member candidates.
• Manage Profit & Loss by following cash control, inventory, and labor procedures.
• Ensure proper product preparation, rotation, and holding times.
• Support facility maintenance and health and safety standards.

Skills

Leadership

Customer service

Cash handling

Communication

Training & coaching

Conflict resolution

Team management

Time management

Job description

About the Job:As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.The Day-to-Day:Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.Ensure food safety, quality, and accuracy of orders.Resolve customer complaints quickly, maintaining positive customer relations.Provide regular feedback to the GM on Team Member performance.Offer ongoing constructive and positive feedback to Team Members.Actively participate in training Team Members.Handle conflicts constructively and work with the GM to achieve resolution.Assist the GM in screening Team Member candidates.Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.Oversee proper product preparation, rotation, portioning, cooking, and holding times.Assist the GM with facility maintenance and ensure health and safety standards are always followed.Is this you?1 year of restaurant/retail experience, with 3 months shift lead experience preferredAdheres to cash, security, inventory, and labor policiesMust be at least 18 years of ageAccessibility to dependable and reliable transportationExcellent communication skills, management/leadership and organizational skills.Physical dexterity required (the ability to move up to 45 lbs. from one area to another).Attendance and Punctuality a mustOperating of cash register as needed and making change for other cashiers.Basic Math skillsMaintains customer satisfaction and adheres to health and safety standardsPromotes and champions Taco Bell’s culture and valuesProvides constructive feedback to Team MembersExecutes shift duties accurately and efficientlyPromotes equity, inclusion, and belongingEnsures teammates and customers enjoy a positive experienceWork-Hard, Play-Hard:Competitive payFree bachelor's degree and scholarship programsFree mealsFlexible schedules! Day, evening, and late nightVacation pay and additional Paid Time OffMedical benefits401k retirement planHealth and wellness programsPerks! Discounts on mortgages, vehicles, cell phones, gym memberships and moreMás earth! Commitment to a sustainable future