Shift Manager

Ascent Hospitality Management; Warrior (AL); On-site; USD 35,000 - 45,000; Full time

Job summary

As a Shift Manager at a leading restaurant chain, you will oversee daily operations and ensure outstanding service. You'll manage staff, handle customer complaints, and maintain high standards of cleanliness. This role requires effective communication and previous restaurant experience.

Qualifications

• Previous restaurant experience required.

Responsibilities

• Manage each shift and address issues like tardy employees and customer complaints.
• Complete daily paperwork and maintain cleanliness standards.
• Train staff in operations and ensure customer satisfaction.

Skills

Effective communication

Job description

HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience: Bringing Friends and Families Together over Delicious Food Served from the Heart. At Huddle House, we believe it’s “YOUR HOUSE. YOUR KITCHEN.” Huddle House is the place where the guest is the boss. We’re giving families across America a place that gives them exactly what they want: freshly prepared food, any way they like it. Whether it’s a quick bite before work, or a place to sit, chat and laugh with family and friends, we tell guests: “Get comfortable…this is YOUR HOUSE and YOUR KITCHEN”.

JOB SUMMARY

The Shift Manager will oversee the day-to-day operation and direction of team members during assigned shifts to ensure outstanding service and guest satisfaction. The incumbent will be responsible for restaurant operations during shifts when management is not present. This person will be expected to provide excellent customer service at all times and will be a strong teammate to our franchise partner.

RESPONSIBILITIES

• Manage each shift and address issues such as tardy employees, customer complaints, food delivery, etc.
• Complete all daily paperwork at the unit level including red book information, shift inventories, and other necessary documentation to ensure the unit's profitability.
• Maintain high standards of cleanliness and sanitation in the unit.
• Enforce all brand standards, company policies, and procedures.
• Train all levels of staff in proper operations, including POS systems and back-of-house functions, as well as front-of-house operations.
• Ensure complete customer satisfaction during each visit.
• Represent the company professionally at all times.

QUALIFICATIONS

• Effective communication skills with all hourly associates.
• Availability to cover all shifts during the unit's normal operation.
• Previous restaurant experience required.

OUR VALUES

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun