Shift Manager

Huddle House; Warrior (AL); On-site; USD 35,000 - 50,000; Full time

Job summary

Huddle House is seeking a Shift Manager to oversee daily operations and ensure guest satisfaction. This mid-senior level position requires effective communication and previous restaurant experience. The Shift Manager will manage shifts, handle customer complaints, and maintain cleanliness and brand standards.

Qualifications

• Previous restaurant experience required.
• Ability to cover all shifts.

Responsibilities

• Manage each shift and address employee and customer issues.
• Complete daily paperwork and maintain cleanliness.
• Train staff on operations and ensure customer satisfaction.

Skills

Effective communication

Customer service

Job description

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HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our company purpose reflects this unique element of the Huddle House dining experience:

Bringing friends and families together over delicious food served from the heart.

At Huddle House, we believe it’s “YOUR HOUSE. YOUR KITCHEN.” Huddle House is the place where the guest is the boss. We provide families across America a place that offers exactly what they want: freshly prepared food, any way they like it. Whether it’s a quick bite before work or a place to sit, chat, and laugh with family and friends, we tell guests: “Get comfortable… this is YOUR HOUSE and YOUR KITCHEN.”

Job Summary

The Shift Manager will oversee the day-to-day operations and direction of team members during assigned shifts to ensure outstanding service and guest satisfaction. The incumbent will be responsible for restaurant operations during shifts when management is not present. This person must provide excellent customer service at all times and be a strong teammate to our franchise partner.

Responsibilities

• Manage each shift and address issues such as tardy employees, customer complaints, food delivery, etc.
• Complete all daily paperwork at the unit level, including red book information, shift inventories, and other necessary documentation to ensure the unit's profitability.
• Maintain the highest standards of cleanliness and sanitation in your unit.
• Enforce all brand standards, company policies, and procedures.
• Train all levels of staff in proper operations of POS systems and back-of-house functions, including front-of-house operations.
• Ensure each customer is completely satisfied during their visit.
• Represent the company professionally at all times.

Qualifications

• Effective communication skills with all hourly associates.
• Ability to cover all shifts during the normal operation of the unit.
• Previous restaurant experience is required.

Our Values

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the franchisee's management. All employment inquiries should be directed to the franchise location, not Huddle House Corporate.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Restaurants

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