Shift Manager

Freddy's Frozen Custard & Steakburgers; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Freddy’s Frozen Custard & Steakburgers is seeking a proactive Shift Manager to support daily restaurant operations and leadership alongside the Assistant and General Manager. You will help control labor and food costs, build guest relationships, and model hospitality while guiding a team to meet service standards.

In this role, you will mentor staff, handle guest issues, and ensure operations run smoothly on the restaurant floor, with a focus on teamwork and hospitality from day one.

Qualifications

• Natural leadership and self-starter mentality.
• Strong communication with guests and team members.
• Ability to operate a point-of-sale system and manage workflow.

Responsibilities

• Teach and uphold Freddy’s hospitality, quality, and cleanliness standards.
• Lead by example with organization, time management, and clear communication.
• Coach and develop team members; drive guest satisfaction and reduce waste.
• Spend significant time on the restaurant floor focusing on guest experience and operations.
• Assess performance and foster a positive team culture.
• Maintain facility and equipment cleanliness and maintenance; manage vendor relations as needed.
• Improve labor efficiency and control costs without compromising service.
• Respond to guest issues promptly and ensure consistent product execution.

Skills

Leadership

Customer service

POS system

Team player

Time management

Job description

Why You’ll Love Working Here

• Full‑time role with competitive pay based on experience
• Comprehensive health benefits including medical, dental and vision
• Meal allowance to enjoy Freddy’s on‑or off‑duty
• Paid training and opportunities for advancement
• Family‑friendly hours and a culture that values teamwork and hospitality

About the Role

Freddy’s Shift Managers assist the Assistant and General Manager in the daily operations of our restaurants, providing leadership and motivating team members to meet operational goals. You’ll control labor and food costs, build relationships with guests, handle guest issues and serve as a model of hospitality.

Key Responsibilities

• Teach and practice Freddy’s standards of hospitality, quality and cleanliness
• Lead by example; be organized and vocal, with strong time‑management skills
• Demonstrate a willingness to learn and accept coaching/constructive criticismPractice situational management and maintain a sense of urgency at all times
• Correct operational mistakes with the goal of satisfying the guest
• Spend the majority of time on the restaurant floor (not in the office)
• Assess team‑member performance, coach and develop them, and build a positive team culture
• Reduce waste, manage labor and improve overall efficiency
• Maintain the cleanliness and maintenance of the facility and equipment
• Foster strong vendor relations and ensure product execution is on point

Required Skills & Experience

• Natural leadership skills with a self‑starting personality and even disposition
• Professional appearance and demeanor at all times
• Strong communication skills with guests and team members
• Ability to use a point‑of‑sale system
• Willingness to jump in and assist co‑workers; team‑player mentality

Physical Requirements

• Availability to work a variety of hours (days, nights and weekends) within the local metro area
• Ability to stand or walk for up to a 10‑hour shift and lift up to 40lbs
• Willingness to bend, stoop and occasionally use a ladder

Our Philosophy

A happy team means happy guests. As a Freddy’s Supervisor you’ll model exceptional hospitality in every interaction, motivate others and help create memorable experiences for our guests.

Founded in 2002, Freddy’s Frozen Custard & Steakburgers has quickly become a national, fast‑casual restaurant franchise best known for its cooked‑to‑order Steakburgers, crispy shoestring fries, dessert treats prepared with freshly churned frozen custard, and world‑class guest service.