Shift Manager

Workstream; Brownwood (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Meal allowance to enjoy Freddy’s on‑or

opportunity for advancement

Job summary

Freddy’s Frozen Custard & Steakburgers seeks a full‑time Shift Manager to assist the Assistant and General Manager in daily restaurant operations. You will lead teams, uphold hospitality standards, and motivate staff to meet goals while managing labor and food costs and handling guest issues.

You’ll spend most time on the dining floor, coach team members, and ensure cleanliness, quality, and efficiency. A customer‑centric approach and teamwork are essential.

Qualifications

• Demonstrated natural leadership and a self-starting attitude.
• Professional appearance and demeanor at all times.
• Strong communication skills with guests and team members.
• Ability to use a point-of-sale system.
• Willingness to jump in and assist co-workers; team-focused mindset.

Responsibilities

• Teach and uphold Freddy’s hospitality, quality and cleanliness standards.
• Lead by example with strong organization and time-management.
• Learn and accept coaching and feedback.
• Practice situational management and maintain urgency.
• Correct mistakes to satisfy guests.
• Spend most time on the restaurant floor, not the office.
• Coach and develop team members to build a positive culture.
• Control labor costs, reduce waste and improve efficiency.
• Maintain facility and equipment cleanliness and maintenance.
• Foster strong vendor relations and ensure product execution.

Skills

Leadership

Professional appearance

Communication skills

POS system

Team player

Tools

Point-of-sale system

Job description

Why You’ll Love Working Here

• Full‑time role with competitive pay based on experience
• Comprehensive health benefits including medical, dental and vision
• Meal allowance to enjoy Freddy’s on‑or off‑duty
• Paid training and opportunities for advancement
• Family‑friendly hours and a culture that values teamwork and hospitality

About the Role

Freddy’s Shift Managers assist the Assistant and General Manager in the daily operations of our restaurants, providing leadership and motivating team members to meet operational goals. You’ll control labor and food costs, build relationships with guests, handle guest issues and serve as a model of hospitality.

Key Responsibilities

• Teach and practice Freddy’s standards of hospitality, quality and cleanliness
• Lead by example; be organized and vocal, with strong time‑management skills
• Demonstrate a willingness to learn and accept coaching/constructive criticism
• Practice situational management and maintain a sense of urgency at all times
• Correct operational mistakes with the goal of satisfying the guest
• Spend the majority of time on the restaurant floor (not in the office)
• Assess team‑member performance, coach and develop them, and build a positive team culture
• Reduce waste, manage labor and improve overall efficiency
• Maintain the cleanliness and maintenance of the facility and equipment
• Foster strong vendor relations and ensure product execution is on point

Required Skills & Experience

• Natural leadership skills with a self‑starting personality and even disposition
• Professional appearance and demeanor at all times
• Strong communication skills with guests and team members
• Ability to use a point‑of‑sale system
• Willingness to jump in and assist co‑workers; team‑player mentality

Physical Requirements

• Availability to work a variety of hours (days, nights and weekends) within the local metro area
• Ability to stand or walk for up to a 10‑hour shift and lift up to 40lbs
• Willingness to bend, stoop and occasionally use a ladder

Our Philosophy

A happy team means happy guests. As a Freddy’s Supervisor you’ll model exceptional hospitality in every interaction, motivate others and help create memorable experiences for our guests.

Founded in 2002, Freddy’s Frozen Custard & Steakburgers has quickly become a national, fast-casual restaurant franchise best known for its cooked‑to‑order Steakburgers, crispy shoestring fries, dessert treats prepared with freshly churned frozen custard, and world‑class guest service.