Shift Manager

The Press Club Grill; Twelve Corners (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Tips

Shopper bonus

Meals

Commuter benefits

Insurance

Paid time off

401K

Referral bonus

Advancement

Job summary

Five Guys is seeking a Shift Leader in New York, able to support the GM and AGM and manage daily restaurant operations. You will lead a team across cashier, lobby, prep, grill, and closing duties, ensuring guest satisfaction and smooth service in a fast-paced environment.

Required: 1+ year fast casual restaurant management, NY ServSafe Level 1 certification, and strong communication. Weekends/holidays availability; compensation includes tips and benefits.

Qualifications

• 1+ year fast casual restaurant management experience.
• NY: Level 1 ServSafe Certification.
• Read, write, speak, and understand basic English.

Responsibilities

• Support the GM and AGM in managing the restaurant to ensure guest satisfaction, profit maximization and high performing teams.
• Provide hands-on support of employees and tasks across positions including cashier, lobby, prep, grill, fries, opening and closing duties.
• Lead a team effectively and communicate clearly to ensure smooth operations.

Skills

Team leadership

Customer service

Communication

English proficiency

Cash handling

Cash register

Education

NY: Level 1 ServSafe Certification

Tools

Cash register

Job description

The pay rate includes $19.50 - $20.50/hr Plus an extra average of $2 in tips per hour, the pay rate includes secret shopper bonus.

What we offer:

• Daily/Weekly tips
• Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom)
• Complimentary meal and drinks per shift
• Commuter benefits
• Insurance Plan ( Medical, Dental & Vision)
• Paid time off
• 401K program
• Referral bonus for bringing new members in to the team
• Opportunities for advancement

Shift Leaders

support the General Manager (GM) and Assistant General Manager (AGM) in effectively and efficiently managing a restaurant within the policies and guidelines of the company to ensure guest satisfaction, profit maximization, and high performing work teams.

Managers provide hands‑on support of the employees and tasks of every position including cashier, lobby, prep, grill, fries, and opening and closing duties.

Schedule:

• Available to work days and nights
• Available to work weekends and holidays
• Variable schedule, per the needs of the business

Qualifications

• 1+ year fast casual restaurant management experience
• NY: Level 1 ServSafe Certification
• 18+ years of age
• Ability to walk, stand, bend, kneel, reach, and lift 50+ pounds for the duration of your shift (up to 10 hours with scheduled breaks)
• Function in a fast-paced and noisy kitchen environment
• Tolerance to temperature fluctuations
• Work with hazardous substances such as hot oil
• Read, write, speak, and understand basic English
• Communicate clearly
• Lead a team effectively
• Use a basic computer system (ex. cash register)
• Maintain general knowledge of FGNY: locations, transportation, management team, etc.
• Adhere to Company’s policies and procedures, as well as City, State, and Federal laws and mandates

Responsibilities

Will be discussed during the interview and/or orientation

EQUAL OPPORTUNITY:

At Five Guys, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees and our guests. Five Guys is proud to be an equal opportunity workplace. Reasonable accommodation will be considered and implemented in accordance with ADA requirements.

Notice of Employee Rights, Protections, and Obligations Under Labor Law Section 740:

https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf