Shift Manager

Arby's, Inc.; Town of Westfield (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

Arby's is looking for a Shift Manager to lead restaurant shifts and ensure outstanding dining experiences for guests. The ideal candidate will inspire team members through effective leadership and exceptional hospitality, ensuring all operational standards are met. This role combines responsibilities in staff management, customer satisfaction, and operational excellence in a fast-paced environment.

Qualifications

• Ability to guide team members and ensure operating standards.
• Experience with cash handling and paper reconciliation.
• Capacity to stand for up to 8 hours and lift 25 to 40 pounds.

Responsibilities

• Run shifts and assist the General Manager with restaurant operations.
• Delight guests with exceptional hospitality.
• Monitor and maintain quality, service, cleanliness, and safety standards.

Skills

Effective communication

Team leadership

Customer service

Job description

Shift Manager

It starts with you.

You bring the enthusiasm, passion, and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service, and experience they provide. And of course, we reward and recognize this performance on an ongoing basis.

How do you Inspire Smiles through Delicious experiences?

It starts from the moment the guest walks in the door, making them feel warm, welcomed, and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We’re passionate about our food and providing an exceptional experience by serving, refreshing, and delighting each and every guest.

Candidates should exhibit the following behaviors:

A Shift Manager is responsible for running excellent shifts and assisting the General Manager and Assistant Manager(s) in running an Arby's restaurant to ensure that guests receive an outstanding dining experience. The Shift Manager must be able to guide Team Members, ensure operating standards, and train and assist Team Members on all positions and tasks in the restaurant. The position requires standing for up to 8 hours, lifting 25 to 40 pounds, and the ability to push, pull, stretch, reach, bend, and use fingers and wrists bilaterally. Effective communication through verbal and written means with employees, supervisors, guests, and vendors is essential. The Shift Manager must also be able to reconcile cash, complete manual and computer-based paperwork, and monitor and maintain quality, service, cleanliness, and safety standards.