Shift Manager

Tropical Smoothie Cafe; Scottsdale (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

Tropical Smoothie Cafe in Scottsdale, Arizona, seeks a Shift Lead to oversee daily operations and guide Team Members in providing excellent Guest service. The ideal candidate will have experience in guest service within a restaurant or retail environment, possess strong leadership skills, and demonstrate effective time management. Responsibilities include managing Team Members and ensuring a friendly and efficient service experience for Guests. Enthusiasm, adaptability, and the ability to work in a fast-paced environment are essential.

Qualifications

• Guest Service experience in a restaurant or retail environment is required.
• Must have 6 or more months of experience.
• Ability to follow procedures and comply with dress code requirements.

Responsibilities

• Serve as Team Leader and guide Team Members.
• Ensure Guests meet their health and nutrition goals.
• Assist in Team Member management during scheduled shifts.

Skills

Guest Service experience

Leadership skills

Time management

Ability to operate a blender

Job description

Tropical Smoothie Cafe’s menu boasts bold, flavorful smoothies with a healthy appeal, all made-to‑order from the freshest ingredients. We find that superior, simple ingredients including real fruits and veggies just tastes better.

Job Purpose

• Shift Leads serve as the Team Leader. They not only help Guests meet their fitness and nutrition goals by assisting them to choose smoothies, food items and retail products that inspire them to maintain a healthy and active lifestyle but also provide guidance to Team Members when General Managers are not in the store.

Duties and Responsibilities

Composure

• “Thinks on their feet" at all times regardless of internal or external pressures
• Informs General Manager to all problems or unusual matters of significance
• Assists Team Members at the point of sale (POS) with upselling

Delegation

• Ensures deployment maps are in use and all Team Members understand assigned stations to maintain efficient store operations
• Assists in Team Member management during scheduled shifts

Drive For Results

• Supports and adheres to company standards for operations, marketing/communications and brand identity
• Encourages Team Members on shift to exceed goals and complete all checklist tasks

Ethics and Values

• Fulfills cash handling and inventory reporting responsibilities with honesty
• Is trusted and relied upon with sensitive information from both their Team and General Manager
• Lives and promotes the culture, values, vision and mission of Tropical Smoothie
• “Does things the right way” Exemplifies operational standards to Team Members when completing tasks around the store

Guest Focus

• Is responsible for product and Guest Service experience
• Ensures Guests purpose is met when smoothies are ordered
• Greets and engages with the Guest to provide a friendly experience
• Ensures self and team on shift demonstrate “Guest comes first” attitude
• Blends smoothie according to the recipe ticket for a consistent taste

Self-Development

• Is willing and looking to take on new tasks outside of their role
• Asks for feedback from General Manager

Time Management

• Shows up on time for work
• Balances personal life without interference to their work schedule at Tropical Smoothie
• Talks through checklist tasks with Team Members that need to be completed during the shift

Experience Requirements

• Guest Service experience in a restaurant or retail environment
• 6 or more months

Essential Job Functions

• Ability to lead both by example and direction in a fast paced environment
• Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products and powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as almonds), milk, soy, proteins, grains, meats, breads, glutens and spices without posing a direct threat to personal health and safety
• Ability to follow procedures and willingness to comply with dress code requirements
• Ability to keep the store clean and follow food safety regulations
• Ability to operate a blender, oven and POS cashier system
• Ability to move boxes, weighing up to 55 lbs throughout the store
• Ability to position self to bend, reach and scoop through assigned shifts
• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F

Additional Qualities

• Be enthusiastic
• Be open to change and have a willingness to learn
• Utilize your creative spirit to help on projects inside/outside of the café
• Build solid relationships with guests and crew
• Live better by promoting the brand and its health benefits
• A self‑motivated individual who takes pride in their work
• Previous supervisory experience