Shift Manager

Taco Bell; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Free meals

Education benefits

Vacation pay and PTO

Medical benefits

401k retirement plan

Wellness programs

Employee discounts

Job summary

Taco Bell is seeking a proactive Shift Lead in San Antonio to drive performance during shifts, coach Team Members, and uphold brand standards. You’ll coordinate with the GM on operations, ensure safe food handling, and deliver exceptional guest experiences.

This role emphasizes leadership, teamwork, and reliable attendance in a fast-paced environment. Competitive pay and meal benefits are offered as part of the position.

Qualifications

• Leadership and people management experience.
• Clear communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to handle cash and basic math accurately.
• Problem solving and conflict resolution.
• Reliability with attendance and punctuality.
• Experience training or coaching team members.
• Knowledge of food safety practices.

Responsibilities

• Lead shifts to meet Taco Bell standards and coach the team.
• Ensure food safety, quality, and accuracy of orders.
• Oversee Shift Excellence tasks and maintain neat appearance.
• Resolve customer concerns and maintain positive relations.
• Provide feedback to the GM on team performance.
• Assist with hiring and labor management.
• Support training and development of Team Members.
• Assist GM with cash control, inventory, and security procedures.

Skills

Leadership

Communication

Organization

Cash handling

Problem solving

Basic math

Punctuality

Training

Food safety

Tools

Cash register

Job description

About the Job:

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

The Day-to-Day:

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Is this you?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience

Work-Hard, Play-Hard:

• Competitive pay
• Free bachelor's degree and scholarship programs
• Free meals
• Flexible schedules! Day, evening, and late night
• Vacation pay and additional Paid Time Off
• Medical benefits
• 401k retirement plan
• Health and wellness programs
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• Más earth! Commitment to a sustainable future