Shift Manager

Ascent Hospitality Management; Rosenberg (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading hospitality management company is seeking a Shift Manager to oversee daily operations and ensure exceptional service. The role involves managing shifts, addressing employee issues, and maintaining cleanliness. Ideal candidates will have previous restaurant experience and strong communication skills.

Qualifications

• Previous restaurant experience required.

Responsibilities

• Manage each shift and address issues such as tardy employees and customer complaints.
• Complete all daily paperwork at the unit level.
• Train all levels of staff in proper operations.

Skills

Communication

Job description

Job Summary

The Shift Manager will oversee the day-to-day operations and direction of team members during assigned shifts to ensure outstanding service and guest satisfaction. The incumbent will be responsible for restaurant operations during shifts when management is not present. This person will be expected to provide excellent customer service at all times and will be a strong teammate to our franchise partner.

Responsibilities

1. Manage each shift and address issues such as tardy employees, customer complaints, and food delivery.
2. Complete all daily paperwork at the unit level, including red book information, shift inventories, and other necessary documentation to ensure the unit's profitability.
3. Maintain the highest standards of cleanliness and sanitation in the unit.
4. Enforce all brand standards, company policies, and procedures.
5. Train all levels of staff in proper operations of POS systems and back-of-house functions, as well as front-of-house operations.
6. Ensure each customer is completely satisfied during their visit.
7. Represent the company with professionalism at all times.

Qualifications

• Ability to communicate effectively with all hourly associates.
• Availability to cover all shifts during the normal operation of the unit.
• Previous restaurant experience required.

Our Values

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun

Note: The introductory and concluding paragraphs about Huddle House and franchise information are valuable but should be kept concise and relevant to the job role. The repetitive content about the company's community bonds has been consolidated for clarity and brevity.