Shift Manager

Taco Bell; Rosemont (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading franchise of Taco Bell is looking for a Shift Lead to support the Restaurant General Manager. Responsibilities include guiding Team Members, ensuring food safety, and solving customer complaints effectively. Ideal candidates should possess strong problem-solving and customer service skills in a fast-paced environment.

Qualifications

• Ability to solve customer complaints quickly.
• Experience giving positive feedback to Team Members.
• Knowledge of cash and security policies.

Responsibilities

• Support RGM by running great work shifts.
• Ensure safe and quality food service.
• Guide Team Members in their duties.

Skills

Problem-solving

Customer service

Communication

Job description

"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.