Shift Manager

Donatos Pizza; Newport News (VA); Hybrid; USD 52,000 - 62,000; Full time

Job summary

Donatos in Newport News is seeking a Shift Manager to lead Quality and Services, coach associates, and ensure safe, high‑quality food and friendly service. The role includes opening/closing the restaurant in absence of a salaried Manager and handling administrative tasks while safeguarding staff and assets.

You will train new associates, monitor food safety, manage shift execution, scheduling, and cost control, and uphold Donatos' standards and policies.

Qualifications

• 1-year experience as Shift Lead or Manager or Donatos equivalent experience.
• Completion of Donatos MIT Program and all corresponding certifications, Shift Manager E‑learning modules, and food safe handler courses.
• Ability to execute all items on the Shift Manager readiness checklist.
• Comfort coaching and developing Associates to deliver high quality service.

Responsibilities

• Interacts with and listens to customers attentively and enthusiastically.
• Anticipates customer needs and removes service barriers at all access points.
• Trains new Associates to execute Donatos standards and processes.
• Ensures orders are accurate and delivered within quoted times.
• Manages shift execution, including pre/post-shift checklists and game plans.
• Coaches the team on People, Promise and Prosperity drivers.
• Models performance standards and takes ownership for product quality, service, and prosperity.
• Controls food cost components of waste, prep, weights, and theft during shifts.
• Opens and/or closes the restaurant with proper procedures and completes paperwork.
• Maintains cash control procedures and inventory, vendor orders, and invoices.

Skills

Shift management

Customer service

Training & coaching

Food safety

Staff scheduling

Job description

The Shift Manager is responsible for Quality and Services systems in the restaurant. Shift Managers coach and train Donatos Associates to produce the highest quality food and to provide friendly and honest service. The Shift Manager may open or close the restaurant in the absence of a salaried Manager, ensuring a quality opening and/or closing by completing administrative responsibilities while maximizing the safety and security of our Associates, Customers and Assets.

Requirements:

• Must be able to perform the essential functions of this position safely while meeting productivity standards
• Able to stand and/or walk entire shift
• Able to lift up to 50 pounds occasionally
• Occasional bending and twisting
• 1-year experience as Shift Lead or Manager or Donatos equivalent experience
• Successful Completion of Donatos M.I.T. Program and all corresponding certifications, Shift Manager E-learning modules, and food safe handler’s courses
• Can execute all items on the Shift Manager readiness checklist

Duties & Responsibilities:

• Interacts with and listens to customers attentively and enthusiastically.
• Anticipates the needs of the customers at all access points and removes existing or potential service barriers.
• Displays caring and empathy for customers and follows correct steps when resolving complaints.
• Ensures the team delivers all elements of Donatos Service Behaviors.
• Contributes to the team morale by displaying enthusiasm and commitment by word and action.
• Properly trains new Associates to execute Donatos standards and processes to understand their roles in fulfilling the Mission, Promise, and Values.
• Ensures customers receive their orders accurately and within the quoted promise times.
• Ensures shift execution (pre/post-shift checklists, game plans, and dough plans).
• Understands and coaches the principle drivers for People, Promise and Prosperity (positive environment, scale usage, etc.).
• Models performance standards (primary responsibility to direct & coach, secondary responsibility to assist).
• Takes personal responsibility and ownership for managing Product Quality, Service, and Prosperity.
• Manages food, labor and costs through training and coaching.
• Acts in a timely and decisive manner to adjust staffing for business volume changes.
• Controls food cost components of waste, prep, weights, portioning, and theft during shifts.
• Demonstrates, trains, and enforces operating norms, including but not limited to uniform policy, attendance, safety procedures, cleanliness.
• Knows, enforces, and educates Associates on all applicable labor laws.
• Opens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork.
• Trains and enforces correct cash control procedures.
• Assumes responsibility for inventory of all stocked items, vendor orders, and invoice processing.
• Ensures Associates understand and follow the food safety & personal hygiene standards required by Donatos and the local Health Department.
• Manages the people, product, and equipment in the restaurant to deliver the Mission & Promise.
• Uses proper security and verification procedures when handling deposits and safe contents.
• Effectively uses Donatos’ pre-shift and shift job aids and tools to ensure optimum product quality.
• Manages dough and day dots to ensure the best quality.
• Properly executes, enforces, and manages food safety and sanitation requirements.

Our Promise: To Serve the Best Pizza and Make your Day a Little Better.
Our Core Values
I - Integrity
Loving
F - Fun
O - Of service
O - Open-minded
D - Disciplined