Shift Manager

EZCORP, Inc.; Muncie (IN); On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

Free Health Insurance*

Competitive Wages

Monthly UNCAPPED Bonus Potential paid

Great Working Hours

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZCORP's Retail Shift Manager (Lead Pawn Broker) role in Muncie, IN focuses on delivering outstanding customer service, driving sales, and leading a team in a fast-paced pawn environment. The position offers a wage range from $14.00/hr to $17.00/hr with bonuses and advancement opportunities.

Responsibilities include supervising and coaching Team Members, processing loans, negotiating terms, and ensuring opening/closing procedures are followed. A high school diploma or GED is required.

Qualifications

• Engaging personality with solid leadership and negotiation talents.
• Ability to read and manage customer needs; strong organization and detail orientation.
• Excellent communication and interpersonal skills; experience building customer relationships.

Responsibilities

• Processing loans and extensions.
• Negotiating terms for pawned items.
• Opening and closing store procedures.
• Supervising and coaching store Team Members.

Skills

Leadership

Negotiation

Communication

Customer service

Time management

Interpersonal skills

Bilingual

Education

High school diploma or GED

Job description

Address: 1215 E. McGalliard Rd., Muncie, Indiana 47303

Job Overview

We are looking for a Retail Shift Manager (Lead Pawn Broker) to join the EZCORP family, which includes EZPAWN, Value Pawn, and more. This role focuses on customer service, sales, and team leadership in a fun and fast‑paced retail environment. The pay range is based on experience from $14.00/hr to $17.00/hr, with opportunities to increase earnings through performance bonuses and career advancement.

Benefits

• Free Health Insurance*
• Competitive Wages
• Monthly UNCAPPED Bonus Potential paid on store and individual performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

Responsibilities

The Retail Shift Manager will provide outstanding customer service, build relationships with customers, and promote sales of a wide variety of pawn items. Leading by example, you will supervise and coach store Team Members and conduct opening and closing procedures.

• Processing loans and extensions
• Negotiating terms for pawned items
• Performing opening and closing store procedures
• Supervising and coaching store Team Members

Qualifications

The ideal candidate possesses an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs. Key qualities include high organization, detail orientation, strong judgment, time management, prioritization, excellent communication, and interpersonal skills. Experience building ongoing customer relationships is essential.

• High school diploma or GED
• Minimum 1 year of supervisory, key holder, or team/shift‑lead experience
• Pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items (tools, jewelry, firearms, electronics) – a plus
• Sales background – a plus
• Bilingual – a plus

*No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.