SHIFT MANAGER

Regis Corporation; Midland (MI); On-site; USD 20,664 - 23,419; Full time

Job summary

Regis Corporation in Midland, Michigan is seeking a Shift Manager to help oversee daily restaurant operations and ensure smooth opening, service, and closing processes.

You will train and supervise crew, reinforce food safety, coordinate with the management team, and manage cash handling duties while striving to delight every customer and maintain high service standards. The role also involves scheduling, team communication, and addressing customer feedback to improve operations.

Responsibilities

• Assist with daily restaurant operations to ensure smooth opening, service and closing.
• Train, monitor and reinforce food safety procedures for crew members.
• Manage cash handling duties, including setting up cash registers and verifying cash.
• Perform walk-through checks to ensure readiness for opening and rush periods.
• Supervise crew members and team trainers to maximize retention and productivity.
• Coordinate with management to maintain quality, production and service standards, and a safe environment for customers and staff.
• Support shift-specific procedures and proper crew coverage to meet customer service standards.
• Address Voice of the Customer issues and follow up to ensure resolution.

Job description

Shift Manager:

$15.00-$17.00 hourly

Job Description:

• As a Shift Manager you will be responsible for assisting the execution of daily operations activities.
• Train, monitor and reinforce food safety procedures to crew members.
• Act as a cash manager as needed, including setting up cash registers to open and verify cash at close.
• Perform walk‑thru to ensure restaurant is ready to open/close and/or rush‑ready.
• Work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles, manager meetings, etc.Supervise crew members and team trainers in a way that maximizes retention.
• Supervise, coordinate, and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to “Delight Every Customer.”
• Work with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient, and professional environment for customers and other employees.
• Help execute appropriate shift specific procedures according to daily operations plan.Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• Follow up and ensure resolution of Voice of the Customer issues as needed.