Shift Manager

McDonald's; Lumberton (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid vacation days

Holiday pay

Education assistance

Medical coverage

Dental coverage

Vision coverage

Pre-tax accounts

Disability insurance

Life insurance

Paid leaves of absence

Service awards

Employee resource group

Adoption assistance

Job summary

McDonald’s franchise-owned restaurant is seeking a Shift Manager to lead shifts and ensure fast, accurate service, quality, cleanliness, and safety. The franchisee, not McDonald’s USA, is the employer.

Responsibilities include planning each shift, monitoring performance, and communicating with the next Shift Manager to prepare for upcoming shifts, while meeting targets and supporting department goals. Benefits include vacation, holidays, education assistance, and comprehensive coverage.

Qualifications

• At least 18 years old.
• Leadership experience preferred, ideally in restaurant, retail, or hospitality.
• Knowledge of McDonald's standards is expected.

Responsibilities

• Lead shifts, ensuring customers receive a fast, accurate, friendly experience.
• Plan for each shift, monitor performance, take action to maintain standards.
• Ensure quality, service, and cleanliness for customers.
• Monitor safety, security, and profitability.
• Communicate with the next Shift Manager to help them prepare for shifts.
• Meet shift targets and help departments meet their goals.

Skills

Leadership experience

Flexible schedule

Team player

Fast-paced environment

Job description

Position Overview

This position is for a Shift Manager at a McDonald's franchise-owned restaurant. The franchisee is the employer, not McDonald's USA. The Shift Manager leads shifts, ensuring fast, accurate service, quality, cleanliness, safety, and training of crew.

Responsibilities

• Lead shifts, ensuring customers receive a fast, accurate, friendly experience.
• Plan for each shift, monitor performance, take action to maintain standards.
• Ensure quality, service, and cleanliness for customers.
• Monitor safety, security, and profitability.
• Communicate with the next Shift Manager to help them prepare for shifts.
• Meet shift targets and help departments meet their goals.

Key Duties As a Shift Manager

• Food Safety
• Internal Communication
• Inventory Management
• Daily Maintenance and Cleanliness
• Managing Crew
• Quality Food Production
• Exceptional Customer Service
• Safety and Security
• Scheduling
• Training

Requirements

• At least 18 years old.
• Previous leadership experience preferred, ideally in restaurant, retail, or hospitality.
• Positive team player with a flexible schedule and passion for a fast‑paced environment.
• Knowledge of McDonald's standards is expected.

Benefits

• 15-25 days paid vacation.
• 10 paid holidays and an 8‑week sabbatical every 10 years.
• Education assistance, including Archways to Opportunity, high school completion, college tuition assistance, and ESL classes.
• Medical, dental and vision coverage.
• Pre‑tax flexible spending accounts.
• Short‑ and long‑term disability, life and accident insurance.
• Paid leaves of absence.
• Service awards.
• Employee Resource Connection.
• Adoption assistance.
• Matching gifts program.