Shift Manager

Jimmy John's; Lebanon (MO); On-site; USD 32,000 - 52,000; Full time

Job summary

Jimmy John’s is seeking a proactive Shift Manager to oversee daily shift operations, drive sales performance, and uphold brand standards in the absence of the store leadership. You will supervise 1 to 8 team members, ensure top-notch customer service, and enforce food safety and cash-handling procedures.

As the shift leader, you will deploy staff, train teammates, and promote a positive, productive atmosphere.

Qualifications

• Demonstrated ability to lead a team on a shift.
• Strong communication and follow-through on procedures.
• Ability to train and mentor team members.

Responsibilities

• Lead and manage shifts while acting as manager in charge of the store.
• Deploy team members as required to meet business demands and make staffing decisions.
• Communicate clearly, concisely and accurately to ensure effective shift operations.
• Work the line and perform all tasks per Jimmy John’s standards.
• Ensure exceptional customer service is delivered on every shift.
• Follow all food safety, cash handling and operations procedures and policies.
• Ensure proper financial accountability during each shift.
• Delegate routine and important tasks and decisions.
• Create an environment where Team Members are motivated to do their best.

Skills

People leadership

Shift management

Staffing decisions

Customer service

Food safety

Cash handling

Job description

A Shift Manager is responsible for the overall shift operations, sales performance and execution of brand excellence in a store in the absence of the Assistant Manager and/or General Manager. PIC’s typically supervise a staff of 1 to 8 team members and carry out management responsibilities consistent with Jimmy John’s policies, procedures and legal requirements.

Essential Responsibilities and Skills:

• Lead and manage shifts while acting as manager in charge of the store. Deploy team members as required to meet business demands and make necessary staffing decisions.
• Communicate clearly, concisely and accurately in order to ensure effective shift operations.
• Work the line. Perform all tasks related to Jimmy John’s operational standards. Be able to effectively work and act as a role model at each station in the store.
• Ensure exceptional customer service is delivered on every shift.
• Follow all food safety, cash handling and operations procedures and policies.
• Ensure proper financial accountability during each shift.
• Delegation. Clearly and comfortably delegates both routine and important tasks and decisions.
• Create an environment in which Team Members are motivated to do their best.