Shift Manager

Taco-John; Lawrence (KS); On-site; USD 21,000 - 30,000; Full time

Job summary

Hunter Super Techs - TurnPoint is seeking a Shift Manager to support daily restaurant operations. You will supervise shifts in the absence of senior management while upholding food quality, service standards, cleanliness, safety and sanitation.

You will directly address team member issues and guest feedback, train new hires, ensure proper cash handling, and assist in opening and closing procedures.

Qualifications

• Supervise and support shift staff on daily operations.
• Deliver strong guest service and handle complaints.
• Coordinate with front-of-house and back-of-house teams.
• Ensure cash handling procedures are followed.

Responsibilities

• Provide supervision during assigned shifts.
• Maintain food quality, service, cleanliness, and safety.
• Assist with training of team members.
• Open and close the restaurant in the absence of upper management.
• Escalate issues to management when needed.

Skills

Team leadership

Guest service

Conflict resolution

Time management

Communication

Education

High School Diploma or equivalent

Job description

Position Overview: The Shift Manager contributes to the success of the company through assisting in the daily operations of the restaurant. The Shift Manager’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager, while maintaining the highest standards of food quality, service, cleanliness, safety and sanitation. The shift manager is also responsible for handling issues with team members, food suppliers and guest directly, then escalates them to the General Manager/Assistant Manager when necessary.Key areas of responsibility:The ability to provide supervision during assigned shifts.Provides team members, and guests with a positive experience and atmosphere.Manages both FOH and BOH shift responsibilities to help manage daily labor controls and cost as assigned by management.Monitors speed of service to ensure a positive guest experience.Assists with guest comments and complaints.Supervises daily shifts to ensure company standards, product quality and cleanliness is maintained.Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.Helps encourage adherance to uniform policy and standards.Ensures proper cash handling procedures are followed.Opens and closes the restaurant in the absence of upper management.All other duties as assigned by management.Job Type: HourlyEducation: High School Diploma or equivalent