Shift Manager

guernseysonic; Knoxville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

guernseysonic in Knoxville, Tennessee is seeking a dedicated operational supervisor to lead and supervise duties within the restaurant. The position requires overseeing tasks assigned to meet operational standards while ensuring quality service and products for guests.

The ideal candidate will possess general restaurant knowledge, strong communication skills, and the ability to manage multiple tasks effectively. This role requires a commitment of at least 30 hours per week with irregular hours including nights, weekends, and holidays.

Qualifications

• Knowledge of general restaurant or retail operations.
• Effective communication skills for team collaboration.
• Ability to perform basic math and reading tasks.

Responsibilities

• Supervise and lead station duties to ensure operational standards.
• Assist with new employee training and orientation.
• Maintain cleanliness and sanitation of food preparation areas.

Skills

General restaurant or retail knowledge

Effective verbal and written communication skills

Basic math and reading skills

Multi-tasking and decision-making

Leadership and time-management skills

Conflict-resolution skills

Job description

Position Summary:

This position performs, leads, and supervises basic operational duties to provide quality products and service to guests.

Essential Job Duties:

• Perform, lead, and supervise station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as assigned to meet operational standards
• Assist with new employee orientation and training
• Comply with all company policies, procedures, and operational standards
• Perform, lead, and supervise regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance

ADDITIONAL DUTIES:

• Lead shift meetings
• Report customer or employee complaints/issues to MOD
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Time/Shift Expectations:

Minimum of 30 hours per week; irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements:

• Knowledge/Skills
• General restaurant or retail knowledge
• Basic math and reading skills
• Effective verbal and written communication skills
• Ability to follow directions
• Multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment:

Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions