Shift Manager

guernseysonic; Kaplan (LA); On-site; USD 30,000 - 45,000; Full time

Job summary

Guernseysonic in Kaplan, Louisiana is seeking a dedicated operational supervisor to oversee quality service in our restaurant environment. This role includes leading various station duties and ensuring compliance with company standards while managing staff training.

The successful candidate will have experience in a restaurant setting, effective communication skills, and the ability to manage multiple tasks. Flexibility is required as the position often involves nights, weekends, and holidays.

Qualifications

• Knowledge of restaurant or retail operations is essential.
• Must possess strong communication skills.
• Ability to handle multiple tasks effectively.

Responsibilities

• Lead and supervise operational duties in a busy restaurant.
• Train new employees and ensure compliance with policies.
• Manage regular cleaning and sanitation standards.

Skills

General restaurant or retail knowledge

Effective verbal and written communication skills

Basic math and reading skills

Multi-tasking

Decision-making

Leadership

Time-management

Conflict-resolution skills

Job description

Position Summary:

This position performs, leads, and supervises basic operational duties to provide quality products and service to guests.

Essential Job Duties:

• Perform, lead, and supervise station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as assigned to meet operational standards
• Assist with new employee orientation and training
• Comply with all company policies, procedures, and operational standards
• Perform, lead, and supervise regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance

ADDITIONAL DUTIES:

• Lead shift meetings
• Report customer or employee complaints/issues to MOD
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Time/Shift Expectations:

Minimum of 30 hours per week; irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements:

• Knowledge/Skills
• General restaurant or retail knowledge
• Basic math and reading skills
• Effective verbal and written communication skills
• Ability to follow directions
• Multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment:

Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions