Shift Manager

MJG Enterprises dba Burger King; Illinois; On-site; USD 35,000 - 50,000; Full time

Job summary

MJG Enterprises dba Burger King seeks a motivated Shift Manager to oversee operations during shifts. This role involves managing team members, ensuring guest satisfaction, and adhering to company policies. Ideal candidates will have strong leadership skills and a commitment to delivering excellent service in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• Completion of all Burger King certification programs.
• English language proficiency preferred.

Responsibilities

• Oversee restaurant operations during shifts.
• Manage labor, inventory, and guest feedback.
• Train and motivate team members.

Skills

Team Leadership

Customer Service

Problem Solving

Education

High school diploma or GED

Job description

Join to apply for the Shift Manager role at MJG Enterprises dba Burger King.

This position involves overseeing restaurant operations during assigned shifts, ensuring guest satisfaction, managing Team Members, and maintaining compliance with company policies and safety regulations. The Shift Manager acts as the restaurant leader in the absence of management, interacts with staff, vendors, and guests, and is responsible for executing shift plans, motivating staff, and resolving customer issues promptly.

Responsibilities include:

• Managing restaurant operations during shifts, including labor, inventory, and guest feedback responses.
• Providing clear production direction and leading by example.
• Delegating tasks to promote teamwork and ensure compliance with company standards.
• Motivating staff to deliver excellent food and service in a clean environment.
• Handling guest complaints professionally and promptly.
• Training and motivating team members at workstations.
• Ensuring compliance with safety, sanitation, security, and company policies.
• Reporting safety and policy violations immediately.
• Completing shift checklists related to cash, inventory, and scheduling.
• Performing essential functions of a Team Member as needed.
• Working flexible hours, including evenings, weekends, and holidays.

Minimum Qualifications:

• Must be at least 18 years old.
• High school diploma or GED.
• Completion of all Burger King certification programs.
• English language proficiency preferred.
• Willingness to travel and be reachable by phone.
• Ability to handle all Team Member responsibilities listed above.

Note: Responsibilities and qualifications may vary by franchise; employment terms are determined by the franchisee.