Shift Manager

MJG Enterprises dba Burger King; Gurnee (IL); On-site; USD 75,000 - 90,000; Full time

Job summary

A leading company in the restaurant industry is seeking a Shift Manager for its Gurnee location. The successful candidate will be responsible for leading and motivating the team, ensuring smooth operations during shifts, and enhancing Guest satisfaction. This is a full-time position requiring excellent leadership skills and effective communication to manage daily restaurant operations successfully.

Qualifications

• Must be at least eighteen (18) years of age.
• High school diploma or GED required.
• Completion of all BKC certification programs is necessary.

Responsibilities

• Responsible for restaurant operations during assigned shifts, including opening and closing.
• Directs, trains, and motivates Team Members, ensuring compliance with company standards.
• Handles Guest feedback and resolves complaints in a friendly and professional manner.

Skills

Leadership

Teamwork

Communication

Problem Solving

Education

High school diploma or GED

Completion of all BKC certification programs

Job description

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The Shift Coordinator improves Guest satisfaction through financial controls, operations, direction of Team Members, and compliance within the scope of an assigned shift. The Shift Coordinator has full accountability for restaurant operations during assigned shift when management is not present. This position operates under the direct management of the General Manager and helps lead the restaurant team. This position interacts with Team Members, restaurant management, outside vendors, members of the field operations team, and Guests.

Responsibilities

• Responsible for restaurant operations (labor, inventory variance, GUEST TRAC responses) during assigned shifts, including opening and closing restaurant
• Provides production direction to Team Members in a clear and concise way
• Sets an example for Team Members by working hard to implement shift plan and ensure swift and smooth production
• Delegates in a way that encourages teamwork during shift to ensure that the restaurant operations comply with
• Company standards
• Motivates Team Members to exceed Guest expectations with food and friendly service in clean surroundings
• Works with team to act on Guest feedback and resolve complaints in a timely, friendly and professional manner
• Directs, trains and motivates Team Members during shift on each of the workstations
• Complies with the requirements of government regulations, BKC Market Policy, food safety, BKC Security Policy, operations, and BKC policies and procedures relating to all activities in the restaurant during the shift
• Takes initiative to immediately report violations of safety, sanitation, security, and other company policies to restaurant management and perform short-term solutions
• Motivates Team Members to comply with loss control procedures and to maintain a safe and secure environment for customers and other Team Members
• Completes checklists and procedures for cash reporting, inventory control, and scheduling during shift
• May perform essential functions and duties listed in the restaurant Team Member job description
• Flexible to work evenings, weekends and holidays.
• Prompt and regular attendance on assigned shifts
  
  

Minimum Qualifications

• Must be at least eighteen (18) years of age*
• High school diploma or GED
• Completion of all BKC certification programs
• English language preferred
• Willingness to travel preferred
• Willing to answer cell phone at all times
• Able to handle alll Team Member Responsibilities above
• Age may vary depending on state.
  
  

Note that the responsibilities and qualifications listed above are for positions at restaurants owned or operated by Burger King Corporation. Job descriptions, compensation, benefits and other employment terms and conditions applicable to positions at independent franchised BURGER KING Restaurants will vary and are determined solely by the Franchisee.

PI268716320

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Restaurants

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