Shift Manager

Dairy Queen Grill and Chill; Grill (PA); On-site; USD 19,000 - 28,000; Full time

Job summary

Dairy Queen Grill and Chill is seeking a Shift Manager to lead daily restaurant operations with a focus on fan-first service and team supervision. You will greet guests, manage shift performance, and ensure fast, quality service in a high-volume setting.

As a Shift Manager, you will coach employees, assist the GM and AMs with training, and maintain a clean, organized, safe environment for fans and staff while upholding Dairy Queen’s service standards.

Qualifications

• Minimum 6+ months of high-volume quick service restaurant experience.
• High School diploma or equivalent.
• Capable of supervising specific areas of the business in a fast-paced environment.
• Strong knowledge and application of safe food handling practices.
• Must be ServSafe certifiable.
• Highly organized with attention to detail.
• Able to stand for long shifts and lift up to 50 pounds.
• Maintain a positive attitude and teamwork at all times.

Responsibilities

• Be an ambassador of the Dairy Queen brand and act professionally.
• Greet and welcome fans to the Dairy Queen brand.
• Exceed fan expectations with timely, quality service.
• Assist in managing restaurant areas during shifts.
• Pace crew to high performance and resolve bottlenecks.
• Coach crew members and assist GM/AMs with training.
• Ensure the restaurant is organized and staffed.
• Create a safe, clean, inviting environment for fans and staff.
• Resolve fan concerns per service standards.
• Collaborate with management and team members as a cooperative unit.
• Model performance standards and exhibit passion for excellence.
• Perform other duties as assigned by management.

Skills

Customer service

Team leadership

Shift management

Training/coaching

Work under pressure

Education

High School diploma or equivalent

Tools

ServSafe

Job description

Shift Manager

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.

Job Functions:

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan first service through timely and quality service
• Assist in the management of specific areas of the restaurant during scheduled shifts
• Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow
• Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
• Ensure that the restaurant is properly organized and staffed
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
• Models performance standards for all team members and work stations
• At all times exhibit a genuine passion for excellence
• Perform other duties as assigned by management

Requirements:

• Minimum 6+ months of high volume quick service restaurant experience required
• High School diploma or equivalent
• Must be capable of supervising specific areas of the business in a fast-paced environment
• Strong knowledge and application of safe food handling practices
• Must be ServSafe® certifiable
• Highly organized and detail oriented
• Work well under pressure packed situations while maintaining a great attitude
• Comfortable standing for entire shift and able to lift 50 pounds
• Exhibit good manners, proper personal hygiene, and promptness
• Have fun and maintain a positive attitude at all times!

Dairy Queen is a quick service restaurant whose mission and vision statements underscores its resilience and determination to provide the best service in the sector. Ever since its foundation approximately 75 years ago, Dairy Queen has maintained a surprisingly top-level quality of service for its fan base showing just how it remains committed to its mission and vision. In fact, it has earned itself a name and become a symbol of dependence and trustworthiness, making it one of the most revered brands in this line of business.