Restaurant Shift Manager

Dairy Queen; Little Rock (AR); On-site; USD 27,000 - 36,000; Full time

Job summary

Dairy Queen in Little Rock seeks a positive, energetic team member to deliver exceptional fan service in a fast-paced environment. You will greet fans, assist in restaurant areas, coach crew, and help maintain a clean, safe, and inviting space for all.

Minimum 6+ months of high-volume quick service experience is required, along with a high school diploma. You must be ServSafe certifiable and able to supervise specific areas while staying organized under pressure.

Qualifications

• 6+ months of high-volume quick service restaurant experience.
• High School diploma or equivalent.
• ServSafe certifiable.
• Capable of supervising specific areas in a fast-paced environment.

Responsibilities

• Greet and welcome fans to the Dairy Queen brand with a positive, energetic attitude.
• Assist in the management of restaurant areas during shifts and coach crew members.
• Maintain a clean, safe, and inviting environment for fans and team members.
• Model performance standards and contribute to a cooperative team atmosphere.
• Support management in training and coaching to build a skilled, productive team.

Skills

Leadership potential

Customer service

Team player

Reliability

Education

High School diploma or equivalent

Job description

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.Job Functions:Be an ambassador of the Dairy Queen brand and be professional in every aspect of performanceEnthusiastically greet and welcome fans to the Dairy Queen brandStrive to exceed fan expectations and deliver fan first service through timely and quality serviceAssist in the management of specific areas of the restaurant during scheduled shiftsPace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flowAssist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive teamEnsure that the restaurant is properly organized and staffedCreate and maintain a positive, safe, clean, and inviting environment for fans and team membersCalmly solve fan concerns and embrace Dairy Queen’s service recovery standardsBe a willing team player and maintain a cooperative, harmonious working relationship with management and team membersModels performance standards for all team members and work stationsAt all times exhibit a genuine passion for excellencePerform other duties as assigned by managementMinimum 6+ months of high volume quick service restaurant experience requiredHigh School diploma or equivalentMust be capable of supervising specific areas of the business in a fast-paced environmentStrong knowledge and application of safe food handling practicesMust be ServSafe certifiableHighly organized and detail orientedWork well under pressure packed situations while maintaining a great attitudeComfortable standing for entire shift and able to lift 50 poundsExhibit good manners, proper personal hygiene, and promptnessHave fun and maintain a positive attitude at all times!