Shift Leader

Dairy Queen; Marquette (MI); On-site; USD 21,000 - 23,000; Full time

Job summary

Dairy Queen in Marquette, MI is seeking friendly, energetic team members to deliver exceptional fan service in a fast-paced setting. The role emphasizes positive attitude, reliability, and leadership on shift, with opportunities to assist management in daily operations.

We value ownership of responsibilities, accountability, and a passion for creating memorable experiences for fans. Previous quick-service experience is preferred and physical requirements include standing and lifting up to 50

Qualifications

• 6+ months of high-volume, quick-service restaurant experience.
• High school diploma or equivalent.
• Capable of supervising specific areas of the business in a fast-paced environment.
• Strong knowledge and application of safe food-handling practices.
• Highly organized and detail-oriented.
• Work well under pressure-packed situations while maintaining a great attitude.
• Able to stand for an entire shift and lift up to 50 pounds.
• Maintain good manners and positive attitude at all times.

Responsibilities

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance.
• Enthusiastically greet and welcome fans to the Dairy Queen brand.
• Strive to exceed fan expectations and deliver fan-first service through timely and quality service.
• Assist in the management of specific areas of the restaurant during scheduled shifts.
• Pace the crew to high levels of performance by understanding speed of service and resolving workflow bottlenecks.
• Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team.
• Ensure the restaurant is properly organized and staffed.
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
• Calmly solve fan concerns and embrace Dairy Queen's service recovery standards.
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members.
• Model performance standards for all team members and workstations.
• At all times, exhibit a genuine passion for excellence.
• Perform other duties as assigned by management.

Skills

Customer service

Team leadership

Food safety

Organization

Pressure handling

Communication

Education

High school diploma or equivalent

Job description

• Compensation: $15 per hour - $17 per hour

Summary

We strive to create positive memories for all our fans, so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast-paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.

Job Functions

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan-first service through timely and quality service
• Assist in the management of specific areas of the restaurant during scheduled shifts
• Pace the crew to high levels of performance by understanding the importance of speed of service and resolving bottlenecks in workflow
• Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
• Ensure that the restaurant is properly organized and staffed
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
• Model performance standards for all team members and workstations
• At all times, exhibit a genuine passion for excellence
• Perform other duties as assigned by management

Requirements

• Minimum 6+ months of high-volume, quick-service restaurant experience required
• High school diploma or equivalent
• Must be capable of supervising specific areas of the business in a fast-paced environment
• Strong knowledge and application of safe food-handling practices
• Highly organized and detail-oriented
• Work well under pressure-packed situations while maintaining a great attitude
• Comfortable standing for an entire shift and able to lift 50 pounds
• Exhibit good manners, proper personal hygiene, and promptness
• Have fun and maintain a positive attitude at all times!