Shift Manager

McDonald's; Enterprise (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible scheduling

PTO & Paid Vacation

Telehealth services

$3,000/year in college tuition assistance

Free meals + 30% Employee Discount

Job summary

A family-owned franchise is seeking a Shift Manager to lead shifts at their quick service restaurant in Alabama. Responsibilities include planning, overseeing team performance, and ensuring customer satisfaction. Ideal candidates will have at least 1 year of management experience and a strong focus on customer service. The role offers flexible scheduling and benefits such as paid time off and tuition assistance.

Qualifications

• At least 1 year of management experience, preferably in a quick service restaurant.
• Ability to communicate effectively and professionally.
• Strong customer service and support focus.

Responsibilities

• Plan for each shift and monitor crew performance.
• Maintain safety and security during the shift.
• Oversee profitability of the shift and manage costs.

Skills

Customer service focus

Effective communication

Decision making

Job description

Overview

Murphy Family Restaurants is a family-owned franchisee for over 30 McDonald’s across Southeast Alabama and the Florida Panhandle. We are looking for talented Shift Managers to join our growing team! Shift Managers lead shifts, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers. This role requires at least 1 year of management experience, preferably in a quick service restaurant. Shift Managers can benefit from flexible scheduling (part-time or full-time).

Responsibilities

• Plan for each shift (i.e., crew positioning, stock levels); monitor crew performance during the shift, take action to ensure the team is meeting McDonald’s standards
• Maintain safety and security during the shift; ensure cash controls are in place during the shift (safe contents, skims, deposits, cash +/-)
• Oversee profitability of the shift; manage labor and food cost
• Responsible for meeting targets during their shift; identify danger zones and effectively give direction
• Handle and oversee crew schedules; coordinate breaks for the team; enforce labor laws and company policies; drive and expect a high level of performance from the team
• Supervise and lead food safety procedures and cleanliness measures to meet McDonald’s standards
• Address customer concerns; follow customer recovery process when necessary
• Provide encouraging leadership for crew and managers to provide an outstanding guest experience
• Cultivate and encourage training, education, and continued learning within the restaurant
• Assist assigned Department (People, Kitchen, or Guest Services) meet their goals
• Other duties as assigned

Qualifications

• At least 1 year of management experience, preferably in a quick service restaurant
• Passion for helping and serving others (customers and fellow team members)
• Strong customer service and support focus
• Ability to communicate effectively and professionally
• Make decisions and provide solutions in a fast-paced environment

Benefits

• Flexible scheduling
• PTO & Paid Vacation, after meeting eligibility requirements
• Company paid Telehealth (Doctor on Demand)
• $3,000/year in college tuition assistance
• Same day pay available with Tapcheck
• McDonald’s training and advancement opportunities
• Free meals + 30% National Employee Discount, at participating locations
• Exclusive discount program