SHIFT MANAGER

ADP, Inc.; East Point (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

ADP, Inc. in East Point, GA seeks a Shift Manager (Operations) to oversee day-to-day site operations during their shift, lead the team, and ensure safety and customer service standards. The role emphasizes hands-on leadership and accountability for performance.

Ideal candidates bring 2–4 years of leadership experience and strong organizational and communication skills. Collaboration with client leadership is essential to meet objectives.

Qualifications

• High School Diploma or equivalent preferred.
• Equivalent experience will be considered in lieu of formal education.
• Two to four years of leadership experience.
• Experience supervising teams and coordinating with clients or stakeholders.

Responsibilities

• Supervise daily work activities of team members to meet site objectives.
• Train, coach, and develop team members using established calendars and coaching practices.
• Provide feedback on performance and support promotions within the team.
• Oversee and inspect cleaning operations to meet quality standards and client obligations.
• Lead safety training to ensure OSHA, CDC, and company protocols are followed.

Skills

Multitasking

Professionalism

Client relations

Organization

Analytical thinking

Problem solving

Independent work

Customer needs

Motivated

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SHIFT MANAGER

East Point, GA, US

30+ days ago Requisition ID: 1098

Job Description

Position Title: Shift Manager (Operations)

Reports to (Position ): Site Manager

Location: East Point, GA

Position Summary

The Shift Manager is responsible for overseeing all day-to-day operations at the site during their assigned shift. This role includes providing hands-on leadership, ensuring operational efficiency, maintaining safety standards, managing shift planning, and delivering exceptional customer service.

Duties & Responsibilities

• Supervise the daily work activities of team members within the assigned area to ensure adherence to job-site objectives and performance expectations.
• Train, coach, and develop team members using established training calendars, curriculums, and coaching practices to ensure strong performance and engagement.
• Provide feedback on performance appraisals and disciplinary decisions and make recommendations for promotions within the team.
• Oversee and inspect cleaning operations to ensure all areas meet quality standards, client expectations, and contractual obligations.
• Use industry tools and company standards to conduct routine inspections and audits.
• Build and maintain strong relationships with client leadership; participate in weekly meetings and daily client briefings.
• Leverage CSM tools and technology systems to review, monitor, and audit performance metrics.
• Lead and monitor safety training to ensure staff compliance with OSHA, CDC, and company protocols, minimizing workplace hazards and promoting a safe environment.
• Ensure lawful timekeeping practices are followed; reconcile time sheets daily across all timekeeping systems.
• Communicate daily job-site goals and expectations using appropriate systems and tools.
• Support continuous improvement by addressing issues and identifying opportunities for process enhancements.
• Perform additional duties as assigned by management.

Qualifications:

Education:

• High School Diploma, or equivalent preferred
• Equivalent experience will be considered in lieu of formal education

Experience:

• Two to four years of leadership experience

Skills:

• Ability to multi-task and effectively prioritize workload.
• Professionalism and ability to communicate at all levels of the client organization.
• Demonstrated ability to manage and resolve complex client situations in an effective manner.
• Strong organizational, analytical, critical thinking and problem-solving abilities.
• The ability to work independently and manage multiple priorities and deadlines in a fast-paced environment.
• Demonstrate the ability to identify customer's needs and to deliver, decline, or adjust expectations.
• Highly motivated, self-directed and results driven

Physical Demands/Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

Physical Demands

• Lifting: Must be able to lift 40 pounds, 4 feet high, without the aid of another person.
• Standing: Mustbe able to bend, stoop, push and pull in the performance of job duties.
• Sitting: Must be able to sit/stand for up to a full eight (8) hour shift in the performance of job duties.
• Walking: Must be able to walk for long periods of time
• Repetitive movement of hands and fingers, typing or writing.