Shift Manager

Ascent Hospitality Management; Dyersburg (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

Ascent Hospitality Management is seeking a Shift Manager for a Huddle House restaurant in Dyersburg, TN. The position requires overseeing daily operations, managing staff, and ensuring customer satisfaction. Ideal candidates will have previous restaurant experience and strong communication skills. Benefits include competitive pay and comprehensive health benefits.

Benefits

Competitive Pay

Comprehensive Health Benefits

Flexible Schedule

DeVry University Educational Discounts

Qualifications

• Ability to communicate effectively with all hourly associates.
• Previous restaurant experience required.
• Ability to cover all shifts during the normal operation of the unit.

Responsibilities

• Manage each shift and address issues such as tardy employees and customer complaints.
• Ensure customer satisfaction is the number one priority.
• Train staff in operations including Customer Service.

Skills

Communication

Customer Service

Problem-solving

Job description

Our Purpose

Huddle House is unique in their communities; a special bond grows between team members in the restaurants and members of the community, a bond not seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience:

Bringing Friends and Families Together, over Delicious Food, Served from the Heart.

Our Values

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun

Company Overview

Huddle House, Inc. (HHI) is a full-service family restaurant chain, well-known for serving “Any Meal. Any Time.” The core values on which Huddle House was founded in 1964 – Bringing Friends and Family Together, Over Delicious Food, Served from the Heart – remain intact today. The Atlanta-based franchisor owns its own Distribution Center and has nearly 400 franchise- and 30 corporate-owned locations across 21 states, primarily in the Southeast and Central U.S.

Position Overview

The Shift Manager will oversee the day to day management of each shift in the restaurant. The incumbent will be responsible for delegating tasks, supervising restaurant staff, and problem-solving on the job. This person will be expected to provide excellent customer service and will be a strong teammate to our franchise partner.

Responsibilities:

• Manage each shift and the issues that occur during the shift such as tardy employees, customer complaints, food delivery, etc.
• Ensure that each customer is completely satisfied during their visit. Customer satisfaction is your number one priority.
• Complete all daily paperwork at the unit level including red book information, shift inventories and all other necessary paperwork to insure the profitability of the unit.
• Maintain the highest standards of cleanliness and sanitation in your unit at all times.
• Enforce all brands standards, company policies and procedures.
• Represent the company, with professionalism at all times. Treat all employees with dignity and respect.
• Train all levels of staff in proper operations of the unit for POS systems, back of house functions to all levels of front of house operations including Customer Service and all positional duties (as needed and constant).

Qualifications:

• Ability to communicate effectively with all hourly associates
• Ability to cover all shifts during the normal operation of the unit
• Previous restaurant experience required

Benefits & Perks:

• Competitive Pay
• Comprehensive Health Benefits
• Flexible Schedule
• DeVry University Educational Discounts with complimentary laptop for Employees & dependents

Disclaimer

This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required.