Shift Manager

Jimmy John's; Collierville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Jimmy John's in Collierville, TN is seeking a capable supervisor to manage a team of 3–15 employees. You will assign, oversee, and evaluate work, provide training, and ensure efficient food preparation and customer service across peak hours.

The role includes forecasting item needs, maintaining inventory, handling cash drawers, and ensuring 100% integrity of procedures. You will respond to customer and employee issues with professionalism, upholding Jimmy John's standards.

Qualifications

• Ability to read, write and communicate in English.
• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
• Ability to handle and resolve customer threats and issues.
• Ability to handle and resolve employee issues.
• Skills to use a personal computer and various software packages (Word/Excel).
• Ability to handle stress and high-volume operations.

Responsibilities

• Manages a staff of approximately 3 to 15 employees and assigns, oversees and evaluates work.
• Recommends promotion, transfer, or termination of employees based on performance.
• Provides on-the-job training for new employees.
• Orders, receives, stores and issues supplies to minimize waste or theft.
• Supervises preparation, sales, and service of food during shifts.
• Forecasts food items and estimates consumption per shift.
• Maintains restaurant efficiency and cash handling accuracy.
• Greets customers, takes orders, processes payments, and ensures complete orders.
• Delivers world-class customer service and routes deliveries as needed.
• Completes opening and closing procedures and daily/weekly paperwork.
• Performs preventive maintenance and upkeep on store equipment and supplies.

Skills

English literacy

Prioritization

Independence

Customer issue resolution

PC skills

Stress management

Communication

Tools

Word

Excel

Job description

Manages a staff of approximately 3 to 15 employees. Assigns, oversees and evaluates work. Recommends promotion,

transfer, or termination of employees based on performance

• Provides on-the-job training for new employees
• Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft
• Assists in the supervision of the preparation, sales, and service of food
• Forecasts food items. Estimates what amount of each food item will be consumed per shift
• Supervises food preparation and service operation while on duty. Assists in-shoppers during rush periods to ensure the maintenance of restaurant efficiency
• Assists in-shoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness
• Ensure that every customer receives world-class customer service
• Route deliveries and serve drivers to maximize delivery business and speed
• Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production)
• Completes Closing Procedures
• Executes systems and procedures with 100% completeness and integrity
• Completes daily and weekly paperwork
• Responsible for 100% of the cash drawers at all times during the shift
• Receives and stores product
• Audits previous shift's systems and procedures for 100% integrity and completeness
• Complete preventive maintenance and upkeep on store's equipment and supplies
• Performs other related duties as required
• Acts and speaks in a professional manner
• Treats everyone they encounter with respect

Requirements:

Must be able to read and write and communicate in English

• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision
• Ability to handle and resolve customer threats and issues
• Ability to handle and resolve employee issues
• Skills to use a personal computer and various software packages (Word/Excel)
• Ability to handle stress and high-volume operations

Company Introduction

We slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house-made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh!