Shift Manager

Qdoba Mexican Eats; Bozeman (MT); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Flexible schedules

Employee meals

Paid time off

Insurance (health/vision/dental)

401k program with matching

Uniforms provided

Paid vacation days

Advancement opportunities

Job summary

Qdoba Mexican Eats is seeking a Shift Manager in Bozeman, Montana. The Shift Manager will oversee daily operations, drive guest satisfaction, and ensure compliance with all procedures and regulations.

This role requires excellent leadership skills to train and develop employees while maintaining a positive work environment. The position offers a competitive wage of $21 per hour plus tips, along with benefits including flexible schedules and paid time off.

Qualifications

• Proven ability to lead a team and provide excellent customer service.
• Experience in managing restaurant operations or similar environment.
• Strong communication and interpersonal skills.

Responsibilities

• Manage restaurant operations in absence of the Restaurant Manager.
• Train, develop, and evaluate employee performance.
• Ensure guest service and food quality are consistently excellent.
• Comply with state and federal labor laws.

Skills

Leadership

Customer service

Training and development

Operational management

Job description

Base Pay $21 per hour + $3 per hour in tips.

Benefits

• Flexible schedules
• Employee meals
• Paid time off
• Insurance (health/vision/dental)
• 401k program with matching
• Uniforms provided
• Paid vacation days
• Advancement opportunities

Position Summary

• The Shift Manager is responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager.
• Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive.
• Focuses on developing a people and guest‑centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.
• Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed. Identifies and develops internal candidates for Shift Manager positions.
• Treats employees with respect and dignity and regularly recognizes and rewards employees.
• Complies with all state and federal labor laws and regulations.
• Manages daily activities to achieve excellence in restaurant operational performance.
• Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience.
• Reviews practices and modifies as needed to continuously improve the guest experience. Interacts with guests and the community; responds to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery.
• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
• Partners with the restaurant manager in using management information tools to analyze restaurant operational and financial performance. Identifies trends and implements action plans for improvement.
• Focuses efforts on developing long‑term sales growth initiatives designed to drive profitable sales growth.
• Considers cost/benefit impact of financial decisions and works to protect the brand.
• Monitors costs and adherence to budget and restaurant goals.
• The Shift Manager will help to support the company by maintaining an outstanding work environment through leadership, direction, training, and development.

Reasonable Accommodation

QDOBA will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.