Shift Manager

Pizza Hut; Boone (NC); On-site; USD 1,929,000 - 2,755,000; Full time

Job summary

Pizza Hut seeks a Shift Leader to manage daily operations, lead team members, and uphold brand standards. You will train staff, resolve customer issues using standard procedures, and ensure a safe, clean, high-service environment during shifts.

The role requires ServSafe certification, leadership experience, and proficiency with Microsoft Office. Join a team-focused store and drive guest satisfaction and operational excellence.

Qualifications

• ServSafe certification required or in process.
• Proficient with Microsoft Office suite.
• Experience leading and training restaurant teams.
• Ability to resolve customer issues using standard procedures.

Responsibilities

• Take ownership and responsibility of the restaurant and team during shifts.
• Train team members to Pizza Hut and Tasty Hut, LLC standards.
• Use BLAST to resolve all customer complaints and put customer needs first.
• Own and promote a positive restaurant culture and employee experience.
• Manage inventory and food orders; ensure safety and brand standards.
• Lead and delegate tasks to ensure smooth shift execution and performance.
• Maintain a clean, organized restaurant meeting health and safety regulations.
• Act as brand steward for Pizza Hut and adhere to policies and procedures.

Skills

Team Leadership

Customer Service

Training

Education

ServSafe Certified

Tools

Hutlink

Learning Zone

Pizzapedia

Microsoft Office

Job description

Position: Pizza Hut Shift LeaderJob Summary:Reports to Restaurant General Manager, Assistant Restaurant General Manager –Continue to Add to Your Leadership Skills and Take What You've Learned to the Next Level to Manage the Restaurant Day to Day.Prepare and Lead Your Team to Run Successful Shifts.Pay Rate(If Applicable):Duties/ResponsibilitiesTake Ownership and Responsibility of Restaurant and Team During ShiftsTrain Team Members to Pizza Hut and Tasty Hut, LLC Standards.Use BLAST to Resolve All Customer Complaints and Always Puts Customer Needs FirstOwn and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)Responsible for Inventory and Food OrdersEnforce and Follow Pizza Hut Service Principals(Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)Assist RGM With Oversight and Execution of All Store Inventory, Forecasting, Scheduling ProcessesEnsure All Team Members Have the Tools and Knowledge Necessary for SuccessDeliver High Customer Satisfaction Results on All ShiftsEnsure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes on Shifts(Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Team Members on ExecutionDelegate and Manage Team Member Workload While Running ShiftsCompliant with All Laws and RegulationsConduct Inventory Counts and AuditsEnsures a Safe Work Environment is Provided in RestaurantMaintains a Clean, Organized Restaurant That Meets All Health and Safety RegulationsBrand Steward for Pizza Hut BrandManages and Adheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLCExhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and VisionOther Duties as AssignedTraining/Requirements.Be A Customer Maniac! - All RolesServSafe CertifiedLead On! Shift LeaderMSM courses 4-5Proficient at Microsoft OfficeReliable Transportation and Computer basicsValid Driver's License PreferredCommunicate, Give Feedback in Positive MannerNational Sex Offender Registry CheckMotor Vehicle Record