Shift Manager

Andy's Frozen Custard; Bartonville (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Andy’s Frozen Custard in Bartonville, TX is seeking a confident Shift Manager to lead daily operations, train crew, and uphold our standards of excellence. You will direct tasks, monitor quality, and ensure timely service during peak hours.

You will supervise a team, handle opening/closing duties, coach staff, and drive store performance while maintaining a positive, professional environment and high customer satisfaction.

Qualifications

• Must have at least 6 months of management experience.
• Experience in quick service environment preferred.
• Must be at least 18 years old.

Responsibilities

• Ensure inventory levels are met per shift.
• Operate custard machines and ensure high quality product.
• Ensure all custard/food items are prepared to Andy’s standards.
• Complete designated Food Safety and Training programs as prescribed.
• As a key holder, execute store operations during scheduled shifts (open/close).
• Lead the store and provide clear, timely feedback to crew and managers.

Skills

Management experience

Customer service

Fast-service awareness

Job description

Job Summary

The Shift Manager supports the crew in directing the daily operations of their Andy’s store in support of the Mission, Values and Culture while role modeling Andy’s Standard of Excellence. The Shift Manager assists in ensuring compliance with company standards in all areas of operations to include but not limited to: product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by actively training and coaching talent and running shifts to achieve key results in Custard, Crew, and Customers.

To be considered for this position you must be at least 18 years of age and have at least 6 months of management experience, quick service preferred.

Essential Duties and Responsibilities

Custard

• Ensures the correct inventory levels are met per shift


• Operates custard machines and ensures high quality product is produced


• Ensures all custard/food items are prepared according to Andy’s standards of quality, consistency, and timeliness


• Completes designated Food Safety and Training programs as prescribed

Crew

• Responsible for driving key performance indicators to drive sales and transaction growth


• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard


• Assist with new employee training through positive reinforcement (Responsible for monitoring training and development of new employees on shift)


• Create a positive and professional work environment by providing clear, specific, timely and respectful feedback to all crew and managers


• As a key holder, execute store operations during scheduled shifts, including opening and closing duties


• Effectively lead the store and provide