Shift Manager

Andy's Frozen Custard; Stickney Township (IL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health, Vision, Dental Insurance

Pet Insurance

401K with 4% Matching

Dependent Care FSA

Paid Time Off

Job summary

Andy’s is seeking a Shift Manager to support daily operations, supervise staff, and ensure quality custard production in a fast-paced environment. The role emphasizes training, coaching, and adherence to company standards while directing shifts to meet key goals in customer service, safety, and efficiency.

Candidates must be at least 18 years old with 6+ months of management experience, preferably in quick-service. This is a full-time on-site position with comprehensive benefits.

Qualifications

• 6+ months of management experience, quick service preferred.
• Must be 18+ years of age.

Responsibilities

• Manage inventory levels per shift and ensure accuracy.
• Operate custard machines and ensure high-quality products.
• Train and coach crew; provide feedback and direction on shift.
• Lead store operations as a key holder, including opening and closing duties.
• Drive sales and monitor KPIs, maintaining customer service standards.

Job description

• Base Pay $17.00 - $20.00 / Hour
• Job Category Supervisor, Shift Manager, Shift Lead
• Manage Others Yes

Job Summary:

The Shift Manager supports the crew in directing the daily operations of their Andy’s store in support of the Mission, Values and Culture while role modeling Andy’s Standard of Excellence. The Shift Manager assists in ensuring compliance with company standards in all areas of operations to include but not limited to: product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by actively training and coaching talent and running shifts to achieve key results in Custard, Crew, and Customers.

To be considered for this position you must be at least 18 years of age and have at least 6 months of management experience, quick service preferred.

Benefits for Full Time Employees (30+ hours/week):

• Health, Vision, and Dental Insurance
• Pet Insurance
• 401K with 4% Matching
• Dependent Care FSA
• Paid Time Off

Essential Duties and Responsibilities:

Custard:

• Ensures the correct inventory levels are met per shift
• Operates custard machines and ensures high quality product is produced
• Ensures all custard/food items are prepared according to Andy’s standards of quality, consistency, and timeliness
• Completes designated Food Safety and Training programs as prescribed

Crew:

• Responsible for driving key performance indicators to drive sales and transaction growth
• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard
• Assist with new employee training through positive reinforcement (Responsible for monitoring training and development of new employees on shift)
• Create a positive and professional work environment by providing clear, specific, timely and respectful feedback to all crew and managers
• As a key holder, execute store operations during scheduled shifts, including opening and closing duties
• Effectively lead the store and provide direction to crew when the GM and AGM are not present
• Follow and reinforce Andy’s operational policies and procedures
• Follow and reinforce Andy’s Dress Code and Personal Appearance Policy

Customer:

• Deliver legendary customer service to all customers by using a “customer comes first” attitude
• Utilize operational tools to achieve maximum operational efficiency, i.e., Drive times, food costs, labor costs, etc.
• Always maintain all health and safety regulations

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education and Experience Requirements:

• Previous Experience: 6+ Months Management and/or Andy’s experience
• Must be 18+ years of age

Knowledge/Skills/Abilities:

• Must have reliable transportation to and from work
• Can manage cash according to cash handling and banking policies
• Must be able to work late nights (as late as 1am), weekends, as well as some holidays
• Must be able to manage, effectively, in a fast-paced environment
• Must be able to take direction and delegate responsibilities
• Must be able to use touch sensitive POS System
• Strong Interpersonal skills
• Ability to maintain the Andy’s culture/values at all times, even during moments of high stress