Shift Manager

Fohandboh; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Uniform attire

Job summary

Goldbergs Fine Foods in Atlanta, GA is seeking a dedicated restaurant supervisor to manage scheduled shifts, uphold safety, quality, and cleanliness, and deliver a high-energy, guest-focused dining experience. You will coach staff, ensure training completion, monitor performance, handle cash procedures and vendor deliveries, and maintain security and safety standards to protect guests and team members.

This full-time role offers health insurance and a smart casual uniform policy, with the

Qualifications

• Supervises scheduled shifts with daily decision-making and staff support while upholding standards, quality and cleanliness
• Ensures restaurant and staff are set up for an outstanding shift
• Observes team performance, provides coaching and recognition
• Ensures new hires complete training
• Interacts with guests ensuring service style and handles issues or complaints
• Conducts motivational staff meetings to keep team informed
• Ensures great food is served to every guest
• Performs food safety and line checks to maintain standards
• Manages cash handling, bartender drawers and tip share
• Approves comps or promotions
• Checks deliveries and ensures correct billing
• Prepares end of shift reports
• Maintains safe guest and work environment and assists with accident reports
• Enforces security procedures to protect assets

Responsibilities

• Oversee shift operations and staff support
• Ensure proper setup for each shift and service flow
• Coach and recognize team members for performance
• Ensure training compliance for new hires
• Engage with guests to uphold service standards and address issues
• Lead staff meetings to communicate promotions and updates
• Maintain high food quality and safety standards
• Manage cash handling and POS reconciliations
• Review deliveries and billing with vendors
• Prepare shift end reports and logs
• Maintain safe work environment and incident reporting
• Uphold security of beer/liquor storage and related areas

Job description

Responsible for supervising scheduled shifts and ensuring guests receive a Sports Bar Style dining experience characterized by a fun atmosphere and great tasting food and drinks which, are prepared and served safely.

Key Responsibilities & Accountabilities

• Supervises operations during scheduled shifts that include daily decision-making, and staff support while upholding standards, product quality and cleanliness
• Ensures that the restaurant and staff are set up for an outstanding shift
• Observes team member performance in delivering the guest experience, providing immediate feedback, coaching, development and recognition
• Ensures all newly hired team members follow and complete their appropriate training plan
• Frequently interacts with Guests ensuring that their experience is delivered in accordance with company Service Style; and follows up on any issues or complaints they may have
• Conducts motivational staff meetings ensuring that team members are engaged and informed regarding food, beverage, promotions, etc.
• Ensures great food is served to every guest
• Conducts food safety and line checks, to ensure food and beverage standards are met and executed safely.
• Manages cash handling procedures: assigns bartender drawers and performs checkouts of servers and bartenders ensuring all tickets are accounted for, all comps have been signed, the proper amount of cash, gift cards and credit card vouchers is obtained from team members, tip share is collected, and the proper amount of tips have been declared.
• Approves food and beverage comps or promotions.
• Checks in deliveries from vendors; ensuring quality and proper billing.
• Prepares end of shift reports.
• Ensures a safe working and guest environment to reduce the risk of injury and accidents. Assists with the completion of accident reports if a guest or employee is injured.
• Ensures proper security procedures are adhered to, in order to protect team members, guests and company assets, including security of beer& liquor room, store room.

Working at Goldbergs Fine Foods

• Health Insurance
• Uniform Shirt with Black Slacks or Jeans