Shift Leader: Team Coach & Guest Experience

Chick-fil-A; Springfield (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Flexible scheduling

Insurance

401k matching

Scholarship opportunities

Job summary

Chick-fil-A is seeking a Restaurant Leader in Springfield, MO who will support senior leadership in daily operations and develop team members. You will coach, model the Chick-fil-A culture, mentor new hires, and uphold our Recipe for Service in a fast-paced environment.

This role emphasizes leadership and development, with opportunities to progress from Team Member in Training to Team Leader. Flexible schedules and Sunday closures are part of the benefits and culture.

Qualifications

• Leads self and others with confidence and accountability.
• Demonstrates high emotional intelligence in guest interactions.
• Delivers exceptional guest service and creates positive experiences.
• Collaborates effectively within a team and across shifts.
• Communicates clearly, both written and verbal with guests and peers.
• Reliable transportation and dependable attendance.
• Thrives in a fast-paced restaurant setting.
• Works well in a team with shared ownership and responsibility.

Responsibilities

• Engage in day-to-day operations of a high-volume Chick-fil-A restaurant.
• Provide immediate, respectful responses to guest needs and inquiries.
• Assist in training new hires; set the tone for the shift; model great behavior.
• Be a friendly, encouraging team player who supports colleagues.
• Open and/or close shifts; act as a key holder when needed.
• Maintain excellent communication with guests and team members.
• Partner with directors to achieve business goals and drive results.

Skills

Leadership

Emotional intelligence

Guest service

Teamwork

Communication

Reliability

Fast-paced work

Team environment

Job description

Chick-fil-A is seeking a Restaurant Leader in Springfield, MO who will support senior leadership in daily operations and develop team members. You will coach, model the Chick-fil-A culture, mentor new hires, and uphold our Recipe for Service in a fast-paced environment.

This role emphasizes leadership and development, with opportunities to progress from Team Member in Training to Team Leader. Flexible schedules and Sunday closures are part of the benefits and culture.