Shift Leader: Team Coach & Guest Experience

Workstream; Lakeland (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join Workstream as a Shift Leader for the Dunkin' team in Lakeland, Tennessee. This role focuses on supporting team members, ensuring operational excellence, and driving sales while maintaining a great guest experience.

Successful candidates will be fluent in English and have prior supervisory or restaurant experience. Responsibilities include coaching crew members, managing shift operations, and adhering to Brand standards. Workstream offers a supportive environment with opportunities for growth.

Qualifications

• Fluent in English.
• Experience in restaurant, retail, or supervisory roles.
• Basic math and writing skills required.
• Basic computer skills necessary.
• Minimum age of 18, where applicable.
• Preferred high school diploma or equivalent.

Responsibilities

• Support a respectful team environment.
• Communicate shift priorities and goals.
• Train crew members as needed.
• Provide coaching and feedback to staff.
• Drive sales goals and results.
• Ensure compliance with safety and sanitation guidelines.
• Resolve guest issues effectively.

Skills

Fluent in English

Restaurant, retail, or supervisory experience

Math and writing skills

Basic computer skills

At least 18 years of age

High School diploma or equivalent, preferred

Education

High School diploma or equivalent

Job description

Join Workstream as a Shift Leader for the Dunkin' team in Lakeland, Tennessee. This role focuses on supporting team members, ensuring operational excellence, and driving sales while maintaining a great guest experience.

Successful candidates will be fluent in English and have prior supervisory or restaurant experience. Responsibilities include coaching crew members, managing shift operations, and adhering to Brand standards. Workstream offers a supportive environment with opportunities for growth.