Shift Leader: Team Coach & Guest Experience

Taco Bell; Holyoke (MA); On-site; USD 20,664 - 27,552; Full time

Job summary

A popular fast-food restaurant in Holyoke seeks a team member to support management by ensuring customer satisfaction and running efficient shifts. Responsibilities include overseeing team tasks, providing feedback during performance reviews, and participating in training. Candidates must be at least 18 years old, have reliable transportation, and demonstrate problem-solving skills. This role requires significant teamwork and a commitment to quality service, with an emphasis on operational excellence.

Qualifications

• Must be at least 18 years old and have reliable transportation.
• Ability to perform basic business math.
• Strong preference for internal promotion from Hourly Champion position.

Responsibilities

• Ensure consistent customer satisfaction and complete shift excellence tasks.
• Provide feedback to RGM on team performance and participate in training.
• Assist with profit and loss management and maintain health standards.

Skills

Customer service

Team collaboration

Problem-solving

Time management

Job description

A popular fast-food restaurant in Holyoke seeks a team member to support management by ensuring customer satisfaction and running efficient shifts. Responsibilities include overseeing team tasks, providing feedback during performance reviews, and participating in training. Candidates must be at least 18 years old, have reliable transportation, and demonstrate problem-solving skills. This role requires significant teamwork and a commitment to quality service, with an emphasis on operational excellence.