Shift Leader: Run High-Energy Shifts & Delight Guests

America's Pizza Company, LLC; Franklin (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Pizza Hut in the United States seeks a Shift Leader to oversee daily operations, lead the team on shifts, and maintain brand standards. You will train crew, manage inventory, and resolve customer issues while ensuring safety and quality.

This position emphasizes delivering fast service with a smile and a strong team culture. The role requires Serv Safe certification, leadership drive, and reliable transport.

Qualifications

• Be a customer-focused leader with strong service standards.
• Experience communicating with and training staff.
• Proficient in basic office software and daily operations.

Responsibilities

• Take Ownership and Responsibility of Restaurant and Team During Shifts
• Train Team Members to Pizza Hut and Tasty Hut, LLC Standards
• Use BLAST to Resolve All Customer Complaints and Always Puts Customer Needs First
• Own and Promote Positive Restaurant Culture and Employee Experience
• Responsible for Inventory and Food Orders
• Enforce and Follow Pizza Hut Service Principals
• Deliver it Fast, Make Food We are Proud to Service, Service with a Smile
• Assist RGM With Oversight and Execution of All Store Inventory, Forecasting, Scheduling Processes
• Ensure All Team Members Have the Tools and Knowledge Necessary for Success
• Deliver High Customer Satisfaction Results on All Shifts
• Ensure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes on Shifts
• (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
• Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)
• Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Team Members on Execution
• Delegate and Manage Team Member Workload While Running Shifts
• Compliant with All Laws and Regulations
• Conduct Inventory Counts and Audits
• Ensures a Safe Work Environment is Provided in Restaurant
• Mantains a Clean, Organized Restaurant That Meets All Health and Safety Regulations
• Brand Steward for Pizza Hut Brand
• Manages and Adheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)
• Mantains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
• Exhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
• Other Duties as Assigned

Skills

Customer service

Training ability

Microsoft Office

Communication

Problem solving

Reliable transportation

Driver's license

Computer basics

Job description

Pizza Hut in the United States seeks a Shift Leader to oversee daily operations, lead the team on shifts, and maintain brand standards. You will train crew, manage inventory, and resolve customer issues while ensuring safety and quality.

This position emphasizes delivering fast service with a smile and a strong team culture. The role requires Serv Safe certification, leadership drive, and reliable transport.